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Joined: Jun 2007
Posts: 627
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Member
Joined: Jun 2007
Posts: 627 |
Talk to me phonemeister, we have just ordered a new CIX and MAS with Stratagy and ACD. We also just got the price for the NEW version of ultimate so we can track those internal calls, Does Taske Essentials replace all of Ultimate? Does it have good reporting? I have never used the Taske software on the Insight.
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Joined: Jun 2007
Posts: 627
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Member
Joined: Jun 2007
Posts: 627 |
Just found out that CTX/CIX will not record internal calls over the SMDR port.
will need something like Taske Essentials to do this. They are getting a price for me. Can't be more than the Ultimate upgrade.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Taske uses the CSTA port which is the ethernet port of the processor. Siffleu, your Toshiba dealer can give your more info and pricing.
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Joined: Mar 2004
Posts: 488
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Member
Joined: Mar 2004
Posts: 488 |
Question why do want to record internal calls?
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Joined: Oct 2006
Posts: 14
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Member
Joined: Oct 2006
Posts: 14 |
the reason why I want to monitor internal call is because somes users lost their time talking to phone with other poeple. When a couple is in the house and loose too much time, it's time to monitor..
***UPDATE**
just learn there is a way with my ACD to record log of internal call...
will try this first
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