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#195314 11/05/08 08:53 AM
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Olivier Offline OP
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Greets.

The company I work for is using Strata CTX/CIX as a phone system and we are having an issue that I have not found in these forums.

On some incoming calls (random it seems - I have not seen a pattern yet), the line seems to drop. The receptionist's phone is ringing, she answers, and the line just goes dead. It also happens occasionally on inside sales stations.

I'm not too sure on how to remedy to this issue.
We tried restarting the CTX but the problem still happens.

Have anyone ever seen this happening?

Thanks a lot.

CIX/CTX AR3.10 MK043.00 [IP]
eManager v4.20A11
Stratagy iES32 Admin 4.705
Stratagy iES32 Server version iES4.018.001

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#195315 11/05/08 09:36 AM
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What style of phones are you using ? Dkt-2000 series or 3000 series. There was a problem with the hook switchs on the 2000 series.You might try swapping the phone at the receptionist.

#195316 11/05/08 10:27 AM
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Olivier Offline OP
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Thanks for the advice Steve, however, the receptionist's phone is a 3000 series (DKT3020-SD to be exact).

The person that replaces the receptionist when she's not at her desk has a DKT2020 and never had an issue with dropped calls.

I guess this takes us back to square one.

#195317 11/05/08 10:45 AM
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What type of lines are connected to the system ?


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#195318 11/05/08 10:59 AM
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Also, do incoming calls get answered by the auto attendant first?

#195319 11/05/08 12:20 PM
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moggey -> Answer to this is Digital.
We have analog for the fax lines, but all phone lines are on digital.

phonemeister -> No. All calls are answered manually by the receptionist. The auto attendant only kicks in after 5pm EST when we're closed.

#195320 11/05/08 01:48 PM
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I think what moggey was asking, is what type of trunks do you have coming in to the system, ie. T1, PRI, POTS lines, etc.

#195321 11/06/08 11:00 AM
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Olivier Offline OP
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Sorry, not familiar with phone systems.

What I know is that the the CTX is behind a Megalink connection managed by the provider, using Fiber Optics.

Looking in eManager, I did not see any specific setups in the T1 or the ISND PRI sections, so I would be inclined to answer POTS at this time. I will confirm with my Directors when he gets in on Monday, and will update.

Hoping this will help you guys some.

#195322 11/06/08 10:41 PM
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Do you have RDDU cards in the system?

#195323 11/07/08 09:50 AM
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Olivier Offline OP
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From what I can see looking at the CTX, no BDDU cards.

BDKU1
BWDKU1
BSTU1
BIOU1
BTDU1
BIPU1
LIPUX1A
Plus the Stratagy system card.

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Moderated by  Carlos#1, phonemeister 

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