Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jan 2006
Posts: 84
Member
OP Offline
Member
Joined: Jan 2006
Posts: 84
Last week I installed a new Stratagy IVP8 on a CTX-100. I recorded all their greetings on site with no problem. Now the customer wants to record new greetings.

I logged into the 990 mailbox over the phone. I selected option 3 (to manage the mailbox). I selected option 1 (to change greeting). When I select 1, I immediately get the error "that was an invalid entry". Since I was able to record greetings before, I'm 99% sure I didn't change the maximum greeting length to to zero.

I'm able to change the greeting on mailbox 991. I'm also able to get into the admin mailbox 999. Is there anything I can remotely?

Since 990 is automatically set to go to 991 when done, could I just delete 990 and rebuild it? Will it still go to 991 automatically? I know I can't modify chains/groups over the phone.

Thanks...

Global Test Supply 728x90
Joined: Jun 2003
Posts: 3,271
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,271
So what happens if you instead record greeting 2?

Joined: Jan 2006
Posts: 84
Member
OP Offline
Member
Joined: Jan 2006
Posts: 84
Quote
Originally posted by phonemeister:
So what happens if you instead record greeting 2?
The problem is, I'm not getting that far. Before I'm even prompted to select a greeting, it won't let me get past "to change your greeting, press 1".

On a working mailbox, I press 1 to change it and I'm prompted to select greeting 1-7. Not on MB 990.

Joined: Mar 2001
Posts: 3,869
Member
****
Offline
Member
****
Joined: Mar 2001
Posts: 3,869
If you have a 990 greeting playing now you haven't set the max. greeting to Zero. It is playing your voice from 990 now, correct?

When you selection option 3, listen to each option and see if you can perform other options. I'm not positive you can delete and recreate 990 without a laptop on-site, it is that far to go over there?

Did you change the password on the laptop by any chance before recording a greeting?

Do you have a different 990 greeting set for day and night?


THE Bracha, old blond specialist in Rube Goldberg solutions.
Joined: Jan 2006
Posts: 84
Member
OP Offline
Member
Joined: Jan 2006
Posts: 84
After I select option 3, I am able to perform all other options. I'm not sure if I changed the password prior to recording the greeting. I do not have a day/night greeting. I'm only using greeting 1.

Joined: Dec 2006
Posts: 810
Member
Offline
Member
Joined: Dec 2006
Posts: 810
Go in and set the current greeting to "0" and make sure that max greeting time is a reasonable number..."60" for example. Now try to record again. If that doesn't work then you may have a corrupt mailbox. Delete it and create it again set to "done chain=991" "delay=0" and try again. What program did you use to administer the IVP?


Pat Austin
Teleco Inc.
Product Manager/Sales Engineer
Adtran ATSP
TCTE/CTP Certified

Teleco Homepage
Joined: Feb 2007
Posts: 1,314
Member
Offline
Member
Joined: Feb 2007
Posts: 1,314
I am thinking along the same lines as p2ii, you may have administered with the wrong software, thus corrupting the mailbox.

Joined: Jan 2006
Posts: 84
Member
OP Offline
Member
Joined: Jan 2006
Posts: 84
I used UADM 2.0. I've used it several times before and never had a problem.

Joined: Jan 2006
Posts: 84
Member
OP Offline
Member
Joined: Jan 2006
Posts: 84
**UPDATE**

I was able to dial into the Stratagy (first try, no less) and found that mailbox 990 had a maximum greeting length of 0 (Deet dee dee! ). Changed it to 45, logged in over the phone and I was able to change it.

Thanks for all who helped!

Joined: May 2001
Posts: 175
Member
Offline
Member
Joined: May 2001
Posts: 175
what is the default password for box 990???


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Advertising Sponsor
Most Recent 5 Post
How to subscribe to get full access.
by Ruben - 05/05/21 09:29 PM
OS UNI Card Version Question
by RM SYSTEMS - 05/04/21 04:53 PM
summit 100 no lines working
by davetel - 05/01/21 05:11 PM
MICS caller ID
by bditech - 04/30/21 05:57 PM
How do I edit my posts?
by Schreiber - 04/29/21 11:07 PM
Popular Topics (Views)
Forum Statistics
Forums93
Topics94,373
Posts639,627
Members49,454
Most Online5,661
May 23rd, 2018
Today's Birthdays
LEGRANDS COMMUNICATIONS, odin5
Newest Members
Andrea Sau, eos90066, Sonic, ERA, Mackino
49,454 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
defencebyte.com
Antiransomware
Global Test Supply
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 42
pvj 16
Ruben 14
bditech 11
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
www.aweber.com
landing page builder
Linked Banner to your Product or Website
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
25 members (CyberLaw, Biztel Cuban Okie Tech, justbill, KRRath, Curlycord, gelehu, pvj, Silversam, hitechcomm, Daniel, JBean3329, MooreTel, metelcom, BobRobert, Skunky, Touch Tone Tommy, dougster, Bob3470, ffej010, ssdr9163, Professor Shadow, Yoda, Mercenary Roadie, hbiss, nortelvoip), 296 guests, and 78 robots.
Key: Admin, Global Mod, Mod
vpnproxymaster
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud