|
|
Joined: Oct 2007
Posts: 12
Member
|
OP
Member
Joined: Oct 2007
Posts: 12 |
OK. . .This is going to sound pretty dumb, but I'm trying to get the Caller's Number to display on the LCD of a DK2020. I have Caller ID activated on the CO lines. I really need a precise answer here; I'm not too savvy with this system.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
|
|
Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
1. Do you have the RCIU installed in the system?
2. When you say "I have Caller ID activated on the CO lines", are you refering to the programming portion of it?
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
|
|
|
|
|
Joined: Mar 2001
Posts: 3,869
Member
|
|
Member
Joined: Mar 2001
Posts: 3,869 |
Did you do programs *50 through *52?
The system needs a little information in addition to the RCIU/RCIS cards for Caller ID decoding; are your dial tones hooked up to the decoding cards?
THE Bracha, old blond specialist in Rube Goldberg solutions.
|
|
|
|
|
Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
|
|
Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Your DK280 software version may not support it.
|
|
|
|
|
Joined: Oct 2007
Posts: 12
Member
|
|
OP
Member
Joined: Oct 2007
Posts: 12 |
OK, I'm probably an idiot for asking, but I'm going to do so anyway.
Are RCIU and RCIS plugin cards?
What is Caller ID decoding?
When I said that I have Caller ID turned on, I mean that the local telephone company has the feature activated on these telephone numbers.
Help!
|
|
|
|
|
Joined: Jun 2004
Posts: 399
Member
|
|
Member
Joined: Jun 2004
Posts: 399 |
Short answer - If you just had the telephone company add the caller ID feature to your phone lines, and the DK280 system box was never set up for caller ID, then you will need to contact your Toshiba dealer/installer to upgrade the system to "listen" for the caller ID signals on the line and "decode" that info into a user readable format on your phones. This requires plugin cards to be added to the Main Box, and a certain amount of system programming to pull it all together.
As phonemeister stated, the earlier DK280 systems were never designed for caller ID, and may require a major upgrade - may be more cost effective to replace the main controller, keeping the existing phone sets. Again, you need to discuss that with a Toshiba dealer.
|
|
|
|
|
Joined: Mar 2001
Posts: 3,869
Member
|
|
Member
Joined: Mar 2001
Posts: 3,869 |
If you look on the side of the further most left card card it will tell you the software.
It could be RCTUA V1 (very old) or RCTUBA V4 and the card to the right connected to it RCTUBB which would be newer two cabinet software.
Newer software released when the 424 came out will upgrade the 280 to the equivalent of a 424 so it is possible you could have very new software in a very old 280 cabinet.
Dial tone has to go to both the RCOU/RCOS card so the phones get dial tone and ALSO to the RCIU/RCIS cards so the caller ID information is passed to the CPU and displayed on the phones.
Just turning on Caller ID at the phone company will do nothing at all for you without the RCIU/RCIS cards and the software programming.
THE Bracha, old blond specialist in Rube Goldberg solutions.
|
|
|
|
Forums84
Topics94,284
Posts638,769
Members49,765
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
123
guests, and
304
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
