sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Off-site forwarding not working consistently - how to troubleshoot?

You could always try and program a CF-ALL button and try forwarding that way but I doubt it will make much of a difference. I think the problem here could be how the CIX is dialing out. Its hitting the 9 and the cell number without any pause in between and I dont think there is a way to enter pauses in there. With CO's its gonna be hit and miss that way. Upgrading to a PRI is just as you described, pulling out the RCOU cards and installing an BPTU.

Pauses! I think you may have something there... OK, here's what I'll try:

#6011 9*1<10-digitnumber>

The * means pause, the 1 = one second pause.

I wonder if the new CPU upgrade (CTX to CIX) is making it dial "faster" now, requiring the pause.

I use that feature all the time on my CIX and never needed a pause (of course thats not to say you don't)

#6011 9 {phone number} # (don't forget the # sign)

If 9 is LCR, put the pause in LCR programming.

Ah there you go, I think phonemeister got it, put the pause in LCR. Does the * symbol do a pause or does it just try to dial a *?

You can use the * in speed dial as a pause, eg. *2 is 2 seconds. Btw, a ** equals a * and a *# equals a #. In LCR, you would use P for pause, eg. P2 is a 2 second pause. I still think the OP should make voicemail perform a blind transfer before making changes to LCR.

So that works even for the call fwd codes? ex. #6011 9 * 5551212#. The star there would be a pause?

Voicemail blind transfer works OK; offsite forwarding has worked with and without the "H" character in the voicemail box.

What program number has LCR digits (using eManager)? Or what's the name of the particular feature? The LCR wizard seems like overkill since everything else is working well.

No dont do the wizard, just go into the individual program number related to LCR. There is one parameter where you can "add leading digits", thats where you want to try the pause(s). Sorry I dont know the actual program number.

where did all of the LCR come from are you even using LCR?

i just programmed a 670 to do the exact same thing only with a PRI.

i made a one touch key on each of the phones and a cancel key as well so the customer didnt have to remember all the codes.

on the forward key i set it up FK01#60119XXXXXXX# and then to cancel i have FK01#6051 and i have no problems at all.