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Joined: Nov 2008
Posts: 5
OP Offline
Joined: Nov 2008
Posts: 5
I am just starting out in the phone tech field with a toshiba dealer and having solved most of the issues with setting up this phone system 2 issues still haunt me, any help would be great

when the customer wants to transfer directly to voice mail, they tried to use #407 but all it does is transfer the call to the persons phone not to there voice mail am I missing a setting?

Call history doesn't show up on the phones, the stations are setup correctly to me. In station ID.17 Call History Memory has been set between 10-100.


Global Test Supply 728x90
Joined: Jul 2006
Posts: 728
Joined: Jul 2006
Posts: 728
You need to make sure the message center is set up correctly. in advanced settings, there is a portion in there where you can tell the system what the pilot number to voicmail is. That should be whatever you set the main extension to voicemail is.

Also, if you have that set up. make sure you hit the trnsfer #407 extension number and then #....

Joined: Dec 2007
Posts: 2,033
Joined: Dec 2007
Posts: 2,033
Firstly, welcome to the board Randy!

TadiranTechTexas is correct on the VM-TRNS... gotta check the VM Pilot, if it not in there, or incorrect the system will do odd things.

As far as the CID :

1. Do you have a CID button programmed on the phone?

2. Are you aware that call history is stored at the station that answeres the call?

3. Do you get CID info when the call rings in?

- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.
Joined: Nov 2008
Posts: 5
OP Offline
Joined: Nov 2008
Posts: 5
thanks for the answer, just a follow up, I needed a cid key for the main phone, and the programming wasn't setup correctly to allow me to use #407, thanks for the help

Moderated by  Carlos#1, phonemeister 

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