atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CIX with PRI DID's not going to V/M

Remember an MCG rings multiple stations at the same time. Even with 3 modes, immediate, delay1 and delay2, you have 8 ports. The math doesn't work.

A distributed hunt group will distribute the calls across all 8 ports evenly. Also make sure VOICEM MAIL DATA programs are correct.

I have had issues with putting a DK Card in a CIX. They don't seem to play well together. I would highly recommend upgrading them to at least an IVP8!

Your vm ports need to be in a distributed hunt group. You defenitely need to change that. Then I would go back and rebuild your SCF template, be sure to hit the "activate" button when you are done. Also rebuild the vm integration, I dont think you said what type of integration you are using. The Contact DK vm is compatible so thats not the issue. You also said that some phones, when dialing vm get prompted for a password and some dont. Go to one that does work correctly and dial each vm port indvidually. You may have some of your vm ports set up incorrectly and this will point that out to you.

k i just got home so sorry for the late update. again thank you for all your help with my problem.

rebuilt alot of things in the CIX. now using a distrubuted hunt grp and not a MCG.

all phones when you go to them and dial 550 the pilot number for the hunt grp prompt for a password.

but still have the same issue when i call there DID; its going to there main greeting and not to there personal mailbox.

so before i ask my customer to pay another $1,500 for a IVP8 do we all agree that the DK card will NOT work on the 670? i tried to change the V/M in tools to work with a CIX670ES but didnt seem to make a difference.

this is my only problem left all phones go straight to there V/M boxes when i dial 550 from them are if i dial there ext. and then press 1. so again the problem is just the DID's not forwarding to the V/M.

since i was so late over there i didnt wanna call you since your an hour ahead of me, but i might need to call you tomorrow if that is ok please reply to my other email address thanks to all!!

Using a non-Toshiba voicemail shouldn't matter at all in this instance, the call is ringing the set and being forwarded to voicemail. The call is hitting the voicemail.

The DID call is hitting the voicemail without the proper forwarding info, that is the crucial lack.

I think we are all scratching our heads on this one.

What release software is this?

3.? im not sure i can write it down and post it tomorrow but i know it is 3.26 are something like that i know its not 4 ( the cix right?) the v/m's release i have no idea its a stratagy DK card with the old hard drive it's not a CF

my customer told me today if buying a new v/m (IVP8) will solve my problems then they will buy it but i dont want to waste there money

plus i would really look like an azz if they did buy it and i still had the same problem lol

Does anyone know if the Integration string on a DK VM is differnt then another Stratagy VM? I know the 91 and 92 are default string. I see that it does ask for PW so the 92 string should be ok.

Only worked on 2 DK VMs ever, and then not that much.

The part that I'm wordering is why a CF from another extension would hit the VM box, but a call from the outside does not.

The only thing I remember being differnt between internal and extenal is the SCF. But since it does go to Voicemail I would think it is correct.

Each DN has the VM pilot number (550) and the number is also in voicemai data.

Each DID has the destination of the DN, and VMID is just left blank.

no i have the VMID codes set as the person's ext # and a SCF is just what it means i guess so it should work across the whole system so if i have it set for DID calls it should be working right?

"the only thing I remember being differnt between internal and external is the SCF"

what do you mean by that should i make another template for for external calls?

In the DID assignments field 15 is generally blank if the DID targets a PDN, but try putting the extension number in this field and see if it helps.

at this time i do have the ext in that field but i've tried with and without neither makes a difference.

also my primary clock source i have set to 020501 which is where my PRI card is, but again i have put no data and it doesn't make a difference the system works the same with are without.

another thing is should i be set to master are slave, once again ive tried both and again makes no difference system works the same either way. so what are the programms for if it dosen't change the way the system acts???