atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CIX with PRI DID's not going to V/M

one more thing if i call the DID and the V/M answers instead of there personal mailbox the main greeting plays.

now after that i can enter that person's ext and it will go to there personal mailbox, so it is just the DID's that dont drop into the DN's personal box.

just thought i'd add that if it made a difference to anyone. Goodnight all i'll check back in tomorrow.

My bad. You know it much better then I do. I work primary on the CTX/CIX line, which is where I started on Toshiba, and I only on legacy systems when I have too. I have worked on a couple Contact DKs in a DK 40 (along with the usual assortments of Amandas and Flash). I remember it was quite a bit different from the Toshiba products.

Come to think of it, I don't think I have seen a Toshiba DK in operation. We have 1 or 2 at our office.

It just seems odd because usually when the voicemail is up and working, the DIDs to exts always work correctly also.

I've put newer Toshiba VMs into old systems, but never old VMs into new systems.

This would come under the "Rube Goldberg" type of solution IF and that is IF it works.

Try putting a phantom, 500 or whatever, on one phone that does not forward correctly to the vm box but to the general greeting.

Have that phone's DID ring the Phantom.

Hit the Phantom button on the phone and do a call forward no answer to voicemail.

At the very least you will see if there is a difference in forwarding between a ringing DID and a ringing Phantom.

I would not go this route but a bunch of us are really scratching our heads for SOME solution and I believe we all feel your frustration and hope to find SOME solution that will make your customer whole and let you finish this job.

if it does go to V/M from the PhDN then what would that tell me? which piece of equipment isnt either programmed right are isnt working right?

i do see what your saying and that is a great troubleshooting idea, i will try it and post the results.

Newtecky i wasn't being a butt i'm sure you know reading something typed and hearing someone say it can have a totaly different meaning.

i was only saying yes i do know the difference, and that i have programmed many shiba's and in fact programmed this one up until this point with no problem

Try backing up the database to the SM/SD card and re-initializing the processor with the SM/SD card installed.

Or you could try doin a PRGRESCUE with a fresh DB back-up and a fresh software download.

just to update and finish this thread i have found my problem and all is fine.

in pro. 309 i took out the data in fields 11 and 15 and left them blank with no VMID and everything works fine

thanks for all the input. Also i am starting a new thread about remote maintance!!