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Joined: Feb 2008
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I have a 670 with a bctu/bexu (292 ports) and im using a BPTU with 23 voice and 1 D channel. my customer has a block of 80 #'s and 63 pdn's (not including PhDN's and 1 RSTU and a 8 port V/M. Here is my problem when i dial there DID it rings to there PDN but after 5 rings instead of going to there V/M box it goes to there main greeting on all phones. here is where it gets tricky, if i go to "some" phone's maybe 12 out of all of them and dial 550 (which is my multi. call group)it goes straight into there mailbox and prompts for a security code, but on all other phones it also goes to there main greeting. even if i dial there EXT. after the V/M picks up it will ring 5 times and then go right back to the main greeting. i have all VMID codes set up in station assignments (ex: PDN 203 the VMID is 203) and its the same on all the phones. Last night when i programed the system everything worked. i would call their DID and their V/M would answer. then i set up all of the other phones, submitted and left the site (without testing again) and now this morning nothing is working as far as dialing their DID and their V/M box picking up the call. PLEASE HELP!!!!!!! :bang: :bang: :bang:

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Please post in paragraphs, more than one, much easier to read.

For whatever reason, the DID ringing the phone is not being call forwarded, that is why you are getting the main greeting.

Try one extension, if you just ring the 3 digit extension, does it forward to the extension's voicemail box? If not, the DID won't forward either.

Did you do any copying of extensions, maybe from one that wasn't done right? Look at the individual extension and see where they are forwarded.

This is why you test. On Thursday night we started a job at 5 PM not knowing the owner's mother was in town and would have liked to go home instead of waiting for us to take out an old Partner.

Yes, we left at 11 PM and the system worked but they were wanting to go home so bad we didn't test the fax and the credit card machine and of course the ass who installed the system put everything through the Partner and we were back there the next day fixing the fax line and the CC line.

TEST, TEST, Just like we didn't do on Thursday because they wanted to go home so bad, TEST, TEST.


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Might have something to do with the day and night modes. You said it worked when you tested at night but in the morning it didn't work. Also check the system call forward template(s).

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system only has one mode as far as day and night. well that i programmed anyway not sure if it sets a night mode for ringing as default. but ill check.

as far as the scf you cant copy that when your copying set's because all of the ext. would have the same vmid and all go to that person's mailbox. so i did all of the vmid codes seperate.

when i dial there 3 digit ext. from there phone some ( about 8-12 out of about 60) phones prompts for a security code for v/m and others go to main greeting.

all are set the same way with same scf temp. 1 and there ext. # as there vmid.

has anyone ran into anything like this before?? how can something only work half way?

on the phones that i CAN dial there ext. and it goes to there v/m, i dial there DID and it goes to the v/m's main greeting as well???

any other thoughts???

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o and my scf is 550 for every day mode even tho im not using anything but DID's.

internal= 550 day immediate ring

DID= 550 day mode, immediate ring

co's= 550 day mode, immediate ring

etc.

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Have you use the VMID wizard on all the extensions? That is far easier then programming each VMID individually. So if each phone is programed with the VM pilot and VMID then they should all either work or not.

What is you integration SMDI or DTMF? It sounds as if something is wrong with the integration.

Go to a phone that is working and call each voicemail port individually (not the pilot #)to make sure that each VM port is programmed correctly. Make sure it asks for a security code on each try.

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well i just got back from the site and i cant get it to work frown

i set the VMID codes for each ext. example: ext. 201 = VMID 201 and so on for every phone.

i'm using DTMF and all of the V/M ports work fine. my MCG is 550 and members are 272-279 calling the ports themselves also works fine.

in my MCG i have each port programmed for immediate ring for all calls (co's, DID, internal, and so on for all types of calls)

only on some phones will the ext's V/M box pick up the rest when you call 201 and press 1 it goes to the companies main greeting.

on the phones that do work if i dial 550 it prompts me for the security code so the internal transfer is working but even on those phones if i dial the DID that rings that phone and that phone alone it still goes the the main greeting.

so i dont know what to do now i am at a big time road block and this is the last thing i need to do to be finished with this install.

but as i said before the first time i programmed it and tested it on a few phones it did work now i get nothing.

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if it wouldnt be such a big system i would just default it and start over but as the company is up and running now that isnt as option.

everything else works fine i have it set up to forward external to there cell phones by pressing a one touch key and then another one touch to cancel.

got there main line xxxx pointed to a phdn so they can forward there calls to their answering service at night.

all DID's are ringing the phones that they are wanting them to ring at ( pdn 200's DID is 0200 and so on for all 64 phones) and DID's pointed at all 12 fax machines.

both DSS consoles are programmed and working fine.

caller id is working fine, and all incoming and outgoing calls are going through with no problems.

all i have left is this one issue with the V/M (DID's not getting answered by the V/M box of the user for that DID number, and all but a couple of phones V/M boxes wont even pick up a call if i dial the pilot # and then there ext.#)

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Do you have the same number of PDNs on each phone? How many, one, two, ???

Make a list of extensions, who does and who doesn't forward to an individual box instead of the main greeting so you have some info to go with.

Do you have anything set up as phantoms?

Make a list of the people who forward to cell phones.

Is there any correlation between the people who have cell phone call forwarding and the ability to hit a voicemail box? Do the ones that forward to vm correctly NOT have cell phone forwarding?

Look at the extension templates on one that correctly forwards to VM and copy down every field, then compare it slowly and carefully to one extension that doesn't work.

There has to be some obvious correlation if you list everything out as some of them work fine. Sometimes you just have to copy every single item down and match it s l o w l y and c a r e f u l l y.

When you've done something ten times it is much easier to pass by a crucial difference because your brain is sure that is not it as you've looked there ten times. Odds are if you create your lists and carefully comb through them looking for similarities and differences you will find what you missed. It happens to the best of us, that is why the board is here.


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yes i agree and i will do that in the morning it has to be some small thing that i missed.

but the only thing that is happening to all ext's is that the DID's are not forwarding to the person's personal mailbox.

in the DID assignments i have it set to dialing digits and then digits as the person's ext.# so that is why the call is ringing to the right ext.

really the only problem with looking all ext's is that none of them are going to anyone's V/M box when there DID rings 5 times. instead it is going to the main greeting.

if anyone knows from looking at my post's in this thread what i am doing wrong please let me know.

i have set up many PRI's on DK systems and never had a problem, but this is my first PRI on a CIX and i am doing something wrong. i know it is a minor mistake because everything is working fine.

i only have one phdn at this time and it is for there main number that they wanted to convert to one of the #'s comming across the PRI. i am pointing that DID to that phdn (400) and i have it on ext. 200 which is its owner so they can forward it to there answering service at night.

all phones in the building have the external call forward enabled even the few phones that if i dial there ext and press 1 after ( dial 203 then hit 1) there personal V/M box will answer.

so i really do not know where to go from here that is why i am posting this so that maybe someone will see what i am doing wrong are what step im missing.

thank you for all you reply's thus far and like you said i will look at each ext. very carfully and try and see what is wrong. but like i said above none of them forward to V/M when there DID is called it just goes to the companies main greeting and if i dial there ext after that it goes right back to the main greeting.

the only way that a few phones personal V/M box answer's is if i hit intercom and dial there ext. then hit 1

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