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#195639 11/25/08 08:41 AM
Joined: Nov 2008
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Ok from what I have read on here others have had this problem, but I lost my hardware key.. I know it's in a box somewhere but I just cannot find it. I read that 4.3.3 doesnt need a key so I installed that but I still get the same error.

Or rather if I run the shortcut the program installs I get a windows error of :

16 Bit MS-DOS Subsystem
DkiAdmin
The NTVDM CPU has encountered an illegal instruction
CS:9196 IP:0002 OP:0f 00 00 00 00 'Choose Close to Terminate this application'

I am running XP SP3, but I have tried running this in compatibility mode.

If I instead run DKADMAP.exe manually I get the familiar hardware key is not installed error..

Any suggestions here? I do not want to go buy a new key only to find there was a simple solution that did not involve spending hundreds of dollars to replace a key I already own.

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do you know if you have the sentinel driver installed on the PC?

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Moderator-Toshiba, Request an Installer
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There is a newer version of 4.3.3 that does not require the key. You need to download it from FYI (if you are a dealer) and install it. You can't just run the old 4.3.3 without the key.


Now available Voicemail Programmer Kit to program your Toshiba Voice Mail across your network.

Toshiba Technical Support at: One Ring Telecom
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I'm not a dealer.. I assume a dealer can get me the updated one though? I actually bought the key I lost through a dealer here in town.. So they know I am not lying about paying for it lol.

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If he is an authorized dealer he has access to the FYI dealer site.


Now available Voicemail Programmer Kit to program your Toshiba Voice Mail across your network.

Toshiba Technical Support at: One Ring Telecom
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Yep he got me taken care of, I even got an e-mail back from Toshiba which was highly unexpected.. I sent an inquiry through their website but I've never had a company bother replying. I definately can't complain about Toshiba!

Guys I use here in Indiana are Commworld, they've always taken great care of me!

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I'm glad you followed up. Good Luck.


Now available Voicemail Programmer Kit to program your Toshiba Voice Mail across your network.

Toshiba Technical Support at: One Ring Telecom

Moderated by  Carlos#1, phonemeister 

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