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Joined: Nov 2008
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We have a DK424i system with DKT2020-SD phones. Outside callers complain that one of our reps doesn't speak loud enough. After checking and swapping her handset, it made no difference.

Is there a way to increase the receiver's mic sensitivity? I read about adjusting the volume control of the speakerphone's mic in the user guide, but no mention of adjusting the receiver's mic.

Any help is appreciated. Thanks.

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One easy way would be to install a headset. These usually all have an adjustable output. While it is possible to pick up the handset and hang it up for each call or program a release button, it is more facilitative to have your dealer install a HHEU2 board in the phone and plug the headset amplifier cord into that.

Program 27 would change the receiver volume but there is no program I know of to change the output volume.

One ?possibility? would be to call Mike Sandman who makes custom handsets and see if he could put a hotter output transmitter in a Toshiba handset. He is a wizard at modifications he is the only one I can think of that MIGHT have a solution. His number is 630-980-7710 and he is near to Chicago, Illinois


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Try swapping his phone with another known working phone and see if the problem continues.


Moderated by  Carlos#1, phonemeister 

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