|
|
|
|
Joined: Aug 2008
Posts: 31
Member
|
|
Member
Joined: Aug 2008
Posts: 31 |
Our receptionist was recently unable to access her v-mail by pressing the MSG button. I reset it using the 409 program. Working fine there. BUT
It will go to her v-mail box, but for some odd reason, her password is invalid... I have tried resetting it a couple times. No luck
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Dec 2006
Posts: 810
Member
|
|
Member
Joined: Dec 2006
Posts: 810 |
sounds like it's trying to log into a different box then you think it is. Verify the vm id code. What model vm is it and what phone system?
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
|
|
|
|
|
Joined: Mar 2001
Posts: 3,869
Member
|
|
Member
Joined: Mar 2001
Posts: 3,869 |
She presses [MSG] and it hits HER voicemail box, Correct?
She enters her password and it says she has entered an incorrect password, correct?
409 only turns off the MSG waiting light, doesn't reset anything.
We need more information. From your supplying the 409 I have to assume it is a Strata DK but we all know what the word assume breaks down into.
THE Bracha, old blond specialist in Rube Goldberg solutions.
|
|
|
|
|
Joined: Aug 2008
Posts: 31
Member
|
|
Member
Joined: Aug 2008
Posts: 31 |
P2ii - i was thinking the same... I will check to make sure its going to correct VM id.
Bunnie - yes it goes to her VM box, but when she enters the password,(now 997*** since it was reset) it says her password is invalid.
Yes - we are using a Strata DK (424)
|
|
|
|
|
Joined: Aug 2008
Posts: 31
Member
|
|
Member
Joined: Aug 2008
Posts: 31 |
P2ii - it is dialing the correct VM ID. We are using 400 for VM ID
|
|
|
|
|
Joined: Dec 2006
Posts: 810
Member
|
|
Member
Joined: Dec 2006
Posts: 810 |
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
|
|
|
|
|
Joined: Aug 2008
Posts: 31
Member
|
|
Member
Joined: Aug 2008
Posts: 31 |
Oh jeeez - I had that all backwards.. tried the password as ***997 and all is normal. Thanks!
|
|
|
|
Forums84
Topics94,516
Posts639,970
Members49,848
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
147
guests, and
31
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
