sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CIX 40 call forwarding

I have a customer that wants to forward an ext to an external number using the int # 6011+ 9(outside line)+destination number#. The customer has the AA answer all calls. The voicemail box is set up, but when the ext is selected in the greeting instead of forwarding the call externally, the greeting plays again. Any sugestions please..
Again thank you in advance!!!

Put an H at the end of the extension field in the voice mail.

See if that helps.

I have that already, and still nothing.....

Can you verify that 9 is used to pick an available outside line? Either through LCR or it could be programmed in flexible access codes to pick a certain OLG or pooled line group.

are you using POTS lines are a PRI?

either way here is what i did for a customer of mine not long ago.

program a button on there phone: FK01#60119XXXXXXX# (X= off site number) and then i made them another button to cancel

im using a PRI so i have alot of extra buttons i can use as they use line pools but what i have listed above is what there button i programmed looks like

hope that helps

if you dial the ext from another ext does it foward to the outside phone?

try changing the ext field in vm to say @f-xxxH and make sure dnd is off

cix noob,

Are you aware that you can program just one button as a cf-all button? It works as a toggle so push it once, your calls are forwarded, push it again and it cancels the forward. Takes up only one button.

Thanks guys I will try the things you have listed. The lines are pots and you can dial 9 to get an outside line...