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Joined: Dec 2004
Posts: 49
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Joined: Dec 2004
Posts: 49 |
Two Questions:
1. Is it possible to announce name after entering extension through AA?
2. Upon pressing the message waiting button, i have to wait for the system to ask me to enter my password before i enter it. Is there a way that I can enter password quicker. The delay is driving my client crazy.
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Joined: Dec 2006
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1-No. You can have it say "please hold while transfer your call" that's it.
2-Change to SMDI integration. It's much faster.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Joined: Dec 2004
Posts: 49
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We had the voicemail replaced. The customer claims that he was able to enter his password right away on the previous voicemail, also a IVP8.
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Joined: Feb 2007
Posts: 1,314
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What happens now when your customer hits his msg button? Does he get prompted for a password after a few second delay? If so, what p2ii said will take care of your problem. There are 2 types of vm integration, DTMF and SMDI. SMDI uses a serial port on the processor to communicate directly to the vm system and is much faster than the DTMF type. Correctly set up using SMDI integration, your customer will get prompted for a password instantly after pressing his msg button. If your customer doesnt get prompted at all for a password, you have NO integration set up or set up incorrectly.
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Joined: Dec 2004
Posts: 49
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Since the card is in the system and not external, I can only assume that this is setup as SMDI since there is no serial port involve. How can one tell? Yes he gets prompted after a delay.
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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If it is set up for SMDI there will be a 6 conductor base cord coming off of the voicemail, if there is a lond delay it isn't SMDI.
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Joined: Dec 2004
Posts: 49
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Joined: Jun 2003
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Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Btw, you can have it announce the name after punching in the extension. But it involves token programming.
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Joined: Dec 2004
Posts: 49
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pls explain what token programming is
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Token programming is the voicemail's way of getting it to do various things that it doesn't do "out of the box". In your situation, a token like this: @P(U)F-XXXH would work for you. If that doesn't make sense to you then you'll want to have a Toshiba tech come out and do that for you.
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