atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems 424 Strategy Voicemail transfer Issue?

I have a problem when I call an extension I the phone either rings or transfers to the correct voicemail. (So far so good)
- However if you leave a message you're message gets put in another ports mailbox. Or if you try to change the greeting you get the other ports greeting as well.
- I should note that the other port seemingly works fine.

As first I thought is was a logical/physical mixup but I can not find obvious evidence. An ideas would be appreciated.
eman
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sounds like the VMID code nad the follow on ID may be set wrong. The #656 amd #657

Check to copy feature in the Stragegy mailbox setup screen of the initial mailbox

#656 and #657 does not seem to help resolve.

Toshiba Bob can you please explain further how to check the copy feature in Strategy. If I go into Edit mailbox is there an option in there I am missing?

Thanks.eman

Don't think the copy feature would be it , it might explain leaving a message and it goes to another box , but not if you change the greeting and getting another box , but there is a feature in each mailbox "copy message" you can set it to copy the message to another mailbox

Are you sure you entered the #656 & #657 correctly ?

Yes! Finally got it working. I deleted the mailbox numbers with #656 and #657 and deleted the mailbox in Strategy and re-setup both boxes and then did #656 and #657 to the correct extension and now everything is working great.

- Thanks for all the help. I have done 656 & 657 before but never had a mailbox behave quite that way.

Issue Closed for now.
Eman