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#196650 03/04/09 12:20 PM
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I tried eManager 4 and eManager 5 and can not get the CIX to do a backup.

I've tried re-formatting and unmounting/mounting SM/SD card.

Still no luck!

When attempting, it shows five green bars, then it displays a red 'FAILED'.

The software is currently on: CIX100 : ACTU AR4.10 MN017.00.

Thank you in advanced!

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#196651 03/04/09 12:38 PM
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Former Moderator-Toshiba, Request an Installer
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Does it work when you do it manually through the phone? Can you read and write to the card with your PC and a smart media card reader?


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#196652 03/04/09 03:38 PM
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In order, have you done :

1. A F.F.?
2. Waited until N.E.?
3. Data Backup?

Secondly, What Voyager asked -> Can you read and write to the card with your PC and a smart media card reader?

Thirdly, have you backed up this system successfully before?


- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.
#196653 03/05/09 02:47 AM
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Try to force format the card first. Maybe it has never been formatted.

#196654 03/10/09 03:59 AM
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The card is formatted, and I'm able to read and write to it from a card reader.

What do A.F.F. and N.E. stand for?

#196655 03/10/09 04:55 AM
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Remove the default.dat file from the PROGDATA folder. I would save it somewhere, not just delete it, just in case. Then try the back-up again.

#196656 03/10/09 06:17 AM
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In response to RRino, after you Force Format, all is erased, so there is no default.dat present.

Also, can I do this manually via keypress programming, will that make a difference?

#196657 03/10/09 06:39 AM
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Yes you can do it by key presses. It is progam 910 FB01. Do you know how to get into programming mode via a phone? You can find it in the manual.


Moderated by  Carlos#1, phonemeister 

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