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Joined: Mar 2009
Posts: 10
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Posts: 10 |
I tried the CF/NA and I'm still getting the busy when a second call goes to her line.
Nope, no hunt group programmed.
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Joined: Jun 2005
Posts: 2,727 Likes: 7
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Joined: Jun 2005
Posts: 2,727 Likes: 7 |
What kind of lines do you have? do the lines, or pool keys appear on the phone? While the user is on the phone are they using the Intercom key?
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Joined: Feb 2008
Posts: 116
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Joined: Feb 2008
Posts: 116 |
Go to program 204, the DKT tab on a station.
check 31 Call Progress Dependency make sure its set to "line"
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Joined: Mar 2009
Posts: 10
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Nope, the user isn't using the Intercom key. Nope, she doesn't have any pooled keys.
I went to the DKT tab, and 31 is set to "line".
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Joined: Feb 2009
Posts: 7
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you mentioned that you programmed this like another extension taht works fine, is that corect? For some reason this won't work for that person you tried with. Try blowing out the port and redo programming from scratch.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Originally posted by sserocki:
while she's on the phone and having someone call her. The person calling her will receive a busy signal. Is she set for tone first or voice first in program 204?
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Joined: Mar 2009
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Joined: Feb 2008
Posts: 138
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Posts: 138 |
like don said, just delete the ext. and rebuild it (and only use the copy feature for the system wide features.
then build it up from scratch from that point. I would also delete and rebuild the V/M for that ext. as well just to be sure. Sometimes its faster just to rebuild it instead of troubleshooting it.
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Joined: Mar 2009
Posts: 66
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Posts: 66 |
Try dialling #620 on the extn this will disable the cf template if one has been set #621 will activate the template.
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Joined: Mar 2009
Posts: 10
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Okay, the #620 didn't help.
Stupid question - how do I totally delete the ext and rebuild it?
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