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Joined: Feb 2009
Posts: 22
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Joined: Feb 2009
Posts: 22 |
Whenever we have our secretary transfer a caller to another users extension, if that user does not pickup within 5 rings or whatever, it rings back on secretaries phone and then she must manually transfer them to the users voice mail.
How do I get it so that it will automatically transfer that caller to the users voice mail if the user does not pickup within the alloted rings?
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Make sure the call fwd/no ans. timer is shorter than the ring transfer timer
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Joined: Feb 2009
Posts: 22
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Joined: Feb 2009
Posts: 22 |
Where is the call fwd no ans timer? I see the ring transfer time in command group 208.
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Hi nappyjim,
If you have system call forward enabled in 200-12, then no answer timing is a system function found in 104-08. So, as Voyager stated : 104-08 < 208-07
Or do it manually with 6041.
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Feb 2009
Posts: 22
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Joined: Feb 2009
Posts: 22 |
Thanks Mac. I did it with 6041 but then the LCD on the phone displays different numbers and the persons name is no longer on the screen and they complain about that, lol.
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Joined: Feb 2009
Posts: 22
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Joined: Feb 2009
Posts: 22 |
Hmmmm, 104-08 is 16 seconds, 208-07 is 32 seconds, yet its not taking the caller to voicemail when they are transferred to that extension.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Did you try prog 200 FB 12 as Tony suggested?
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Joined: Feb 2009
Posts: 22
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Joined: Feb 2009
Posts: 22 |
Ahhhh, I had the wrong template selected in 200-12
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
make sure you activate the SCF template
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Joined: Feb 2009
Posts: 22
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Joined: Feb 2009
Posts: 22 |
Yep. Got it working now. I just had 200-12 on template 2, when it needed to be on template 1.
thanks guys
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