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Joined: May 2009
Posts: 27
Member
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Member
Joined: May 2009
Posts: 27 |
I have a CIX670 with IPT 2010-SD phones.
I also have one particular user who constantly complains that his calls are not going through. If he slows down his dialing he can avoid the "The number you are calling cannot be reached as dialed" message.
I have verified that he is dialing the correct number and he can recreate the problem with at least a handful of different numbers throughout the U.S.
Short of simply requiring him to slow down (something most of corporate America is usually reluctant to do) is there anything I can do to "adjust" the system to accommodate his "speed-dialing"?
Thanx in advance!!
Michael
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Hi Michael, welcome to the board!
1. Is the IP2010 at a remote site, or local?
2. Can they use a stored SD without issue?
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Dec 2006
Posts: 810
Member
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Member
Joined: Dec 2006
Posts: 810 |
Check program 117(public numbering plan)
Make sure 1NXX is set to "11" and NXX is set to "10"
Also, try adjusting program 104 fb18. If it's set to 80ms, try it at 160ms and vice-versa.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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