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I have eManager Version 5.10A07
This is what I can do.
Open up eManager, I have programmed numerous customers in Select Equipment. I can connect from my laptop to the equipment with the crossover cable. And I can make necessary program changes.
What I can not do is
When I Click on the use Dial-up (there is a telephone number ) and press connect, the following shows up.

A pop up window shows up (it is a network Connections pop up) and it states the following
"Cannot load phonebook.
Error 621: The system could not open the phone book file.
OK

When I press ok to the popup,
A pop up window shows up (it is a network Connections pop up) and it states the following
"Cannot load dialog.
Error 621: The system could not open the phone book file.
OK

When I press OK this pop up window shows up
VBScript:Alert
Dial Up connection to CTX was not established!
OK

After I press ok to the last one it goes back to the Select Equipment prompt on eManager.

Had a computer tech look at my laptop and checked with the Microsoft regarding the 621 Error and he could not see anything wrong with my computer and his thoughts were with the eManager setup.
The weird thing is it was working perfectly and then just stopped working. Don't ask me why.
I would definately like to get this working again as it is a excellent tool for remote programming
Any input would be appreciated
Greg

You need to add the connection entry for dial up in Windows. The steps are outlined in the programming manual for the CIX and must be followed step-by-step or it will not work.

Hi phonemeister
Went through them and no changes , still would not go through.

Do you have a dial up connection called RemoteCTX1 with no spaces?

Yes there is a connection called Remote CTX1

If I press Start on my Task bar
My Administrator page shows up with a Connect To prompt. If I press The Connect to prompt RemoteCTX1 is there and if I press the RemoteCTX1 prompt it shows: Connecting Remote CTX1...
At this point is starts dialing the telephone number that was programmed and goes through.

Let's try this again
So used to typing spaces between words
This is how the last message should read

Yes there is a connection called RemoteCTX1

If I press Start on my Task bar
My Administrator page shows up with a Connect To prompt. If I press The Connect to prompt RemoteCTX1 is there and if I press the RemoteCTX1 prompt it shows: Connecting
to RemoteCTX1...
At this point is starts dialing the telephone number that was programmed and goes through.

What OS is the computer you're using on?
Vista has issues...

Microsoft Windows XP Professional

reload emanager then try I bet that is your issue. and also sometimes I have ran into where someone has changed the communityname. and I have to hack it first..