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Joined: Oct 2005
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blkphtm Offline OP
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I am having problems with setting up a menu option to transfer to Multiple Call Group. It keeps saying "Sorry I am unable to do that at this time".

I created a new voicemail box. Programmed Menu option 2, to transfer. I can get it to ring an actual primary dn, but no Pilot numbers for a MCG, or Huntgroup, and it will not transfer to a phantom dn.

Any ideas on what to check?

We are using StratagyES 4.705 with a CIX670.

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The options will only transfer to a voicemail box. If your pilot of your hunt group or MCG was 500 for example, you would need to create a VM box 500 with an extension field of 500H (H for blind transfer). Make sure DND is off. I would also uncheck the box "Store Messages" so voicemail messages don't accidentally get left there. I have seen this happen very often.

The voicemail box number does not have to match the extension number. For example, you could have VM box 0 have an extension of 500, so when you transfer or press 0 from the auto attendant it will call ext 500 on the phone system.

Yes it seems like a menu option should be able to transfer directly to an extension, but it wil not. The new voicemail called Strata Messenger can do this, amoung other things.

Joined: Oct 2005
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blkphtm Offline OP
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Thanks for the reply, I will try that when I return to the office.

I guess that makes sense, I had to do that with another voicemail box to transfer to an external number using @f-9number,h token for the extension.


Moderated by  Carlos#1, phonemeister 

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