sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Stratagy VM - Transfer - Unable to do that at this time

I am having problems with setting up a menu option to transfer to Multiple Call Group. It keeps saying "Sorry I am unable to do that at this time".

I created a new voicemail box. Programmed Menu option 2, to transfer. I can get it to ring an actual primary dn, but no Pilot numbers for a MCG, or Huntgroup, and it will not transfer to a phantom dn.

Any ideas on what to check?

We are using StratagyES 4.705 with a CIX670.

The options will only transfer to a voicemail box. If your pilot of your hunt group or MCG was 500 for example, you would need to create a VM box 500 with an extension field of 500H (H for blind transfer). Make sure DND is off. I would also uncheck the box "Store Messages" so voicemail messages don't accidentally get left there. I have seen this happen very often.

The voicemail box number does not have to match the extension number. For example, you could have VM box 0 have an extension of 500, so when you transfer or press 0 from the auto attendant it will call ext 500 on the phone system.

Yes it seems like a menu option should be able to transfer directly to an extension, but it wil not. The new voicemail called Strata Messenger can do this, amoung other things.

Thanks for the reply, I will try that when I return to the office.

I guess that makes sense, I had to do that with another voicemail box to transfer to an external number using @f-9number,h token for the extension.