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Joined: May 2001
Posts: 175
Member
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Joined: May 2001
Posts: 175 |
Good day all, I have a customer recently we relocated his CTX 100 system and we now have no message waiting lights when a voice mail message is left? I am unable to get a light to light by calling an extension and pressing the message button so Im guessing it is a CTX100 issue and not the voice mail that is causing the problem. Any input is greatly appreciated. Thank you in advance
FLdiver...
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
Can you confirm what voicemail you have installed?
Is it internal or external?
SMDI or DTMF integration?
Did you change any Pilot numbers for the VM or any extns numbers?
The MW light can be switched off in the programming to stop users sending MW's to each other but the VM ports are not affected by this setting.
More info is needed to help you further.
Carl
Regards
Carl
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Joined: May 2001
Posts: 175
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Member
Joined: May 2001
Posts: 175 |
its an internal card. Im assuming it is DTMF integration, havent changed any ext's or pilot numbers.
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
If it is an LVMU then it will be SMDI integation.
If it is a Strata DK then it could be either but the SMDI connects via a serial cable that plugs into the CTX CPU BSIS card. Maybe that has been removed and not replaced or plugged into the incorrect BSIS port 1 or 2, check the programming.
Carl
Regards
Carl
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Joined: Jan 2010
Posts: 10
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Joined: Jan 2010
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Did you have this problem solve? If not contact me
Gr8phones4less
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Joined: May 2001
Posts: 175
Member
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Member
Joined: May 2001
Posts: 175 |
 That was it Carlos the serial cable from the VM card to the CPU was not plugged in. Thanks so much for your correct answer and help. The FLdiver ! ! ! :toast:
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
Regards
Carl
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