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eManager cannot connect to CIX
#200141 02/01/10 09:31 AM
Joined: Jan 2010
Posts: 6
OP Offline
Joined: Jan 2010
Posts: 6
I'm new to the forum.
I am having an error/issue on 2 of my customers sites with Network eManager B11. When they press the connect button to connect to the CIX it just gives an error stating it cannot connect to call agent. I can connect fine with my laptop on their network so I know the CIX and network settings are correct.
What I found out, in my case, so far is that a Wireshark capture of the SNMP packets (when pressing the connect button) showed that eManager is trying to connect to, instead of the real actual IP that I have programmed through PRG916. I dont know yet where that IP address is coming from as I didnt enter in that IP anywhere. I know that IP is close to the defaut dialup one, but I dont know how eManager is trying to connect to it...and why it is trying to use a dialup IP...(i dont have the 'use dialup' checked off either)

This problem happened all of a sudden, but since it was on a customers site i dont know if they did anything to lead to it. I've installed eManager hundreds of times without issue...thats why this one has gotten me really confused.

Anyone have any info?

Toshiba Telephones and Equipment
Re: eManager cannot connect to CIX
#200142 02/02/10 01:52 PM
Joined: Jun 2005
Posts: 2,551
Joined: Jun 2005
Posts: 2,551
Have you used wireshark on a working connection? I haven't never bothered to do this myself.

It is not quite the IP for dialup, but also not the IP for default.

Was it working at one time? Have you verified the equipment setup? It sound like you know what you are doing, but it's good to check the basics. I would even delete and recreate the equipment setup.

Other then that, I'm not sure how to help.

Re: eManager cannot connect to CIX
#200143 02/04/10 08:50 AM
Joined: Jan 2010
Posts: 6
OP Offline
Joined: Jan 2010
Posts: 6
Thanks for replying.
I've used Wireshark on my eManager and the 'destination' IP address is the IP of the CIX I'm trying to connect i know that somethings going on.

I know its nothing to do with the customer's setup as my eManager can connect fine on their's just that their eManager doesnt connect.

I'm still trying to figure this one out. If I figure it out I'll definitely make a post here or if anyone else figures it out...I'm all ears smile

Moderated by  Carlos#1, phonemeister 

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