Phone Systems


Previous Thread
Next Thread
Print Thread
Rate Thread
eManager cannot connect to CIX #200141 02/01/10 09:31 AM
Joined: Jan 2010
Posts: 6
slips007 Offline OP
Member
OP Offline
Member
Joined: Jan 2010
Posts: 6
Hey,
I'm new to the forum.
I am having an error/issue on 2 of my customers sites with Network eManager B11. When they press the connect button to connect to the CIX it just gives an error stating it cannot connect to call agent. I can connect fine with my laptop on their network so I know the CIX and network settings are correct.
What I found out, in my case, so far is that a Wireshark capture of the SNMP packets (when pressing the connect button) showed that eManager is trying to connect to 192.168.255.253, instead of the real actual IP that I have programmed through PRG916. I dont know yet where that IP address is coming from as I didnt enter in that IP anywhere. I know that IP is close to the defaut dialup one, but I dont know how eManager is trying to connect to it...and why it is trying to use a dialup IP...(i dont have the 'use dialup' checked off either)

This problem happened all of a sudden, but since it was on a customers site i dont know if they did anything to lead to it. I've installed eManager hundreds of times without issue...thats why this one has gotten me really confused.

Anyone have any info?

Toshiba Telephones and Equipment
Re: eManager cannot connect to CIX #200142 02/02/10 01:52 PM
Joined: Jun 2005
Posts: 2,536
newtecky Offline
Member
Offline
Member
Joined: Jun 2005
Posts: 2,536
Have you used wireshark on a working connection? I haven't never bothered to do this myself.

It is not quite the IP for dialup, but also not the IP for default.

Was it working at one time? Have you verified the equipment setup? It sound like you know what you are doing, but it's good to check the basics. I would even delete and recreate the equipment setup.

Other then that, I'm not sure how to help.

Re: eManager cannot connect to CIX #200143 02/04/10 08:50 AM
Joined: Jan 2010
Posts: 6
slips007 Offline OP
Member
OP Offline
Member
Joined: Jan 2010
Posts: 6
Thanks for replying.
I've used Wireshark on my eManager and the 'destination' IP address is the IP of the CIX I'm trying to connect to...so i know that somethings going on.

I know its nothing to do with the customer's setup as my eManager can connect fine on their system...it's just that their eManager doesnt connect.

I'm still trying to figure this one out. If I figure it out I'll definitely make a post here or if anyone else figures it out...I'm all ears smile


Moderated by  Carlos#1, phonemeister 

ShoutChat Box
Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Most Recent 5 Post
CP20
by Coral Tech - 12/13/19 11:47 PM
CTX 100 IVP8 Transfers
by tmeier - 12/13/19 04:46 PM
CTX100 System move
by NKunn009 - 12/13/19 11:10 AM
Installer Requested in CA
by usedphones - 12/12/19 09:43 PM
Who's Online Now
29 registered members (metelcom, Coral Tech, mbhydro, BobRobert, RATHER BE FISHING, KRRath, hbiss, hitechcomm, Silversam, Professor Shadow, FoneJacker, justbill, Bob3470, Joe Talbot, Ruben, nortelvoip, Memphisribs, Curlycord, Touch Tone Tommy, 1864, Yoda, wk6100, JBean3329, dude, brokeda, gelehu, Skunky, OBT, dexman), 1,237 guests, and 567 spiders.
Key: Admin, Global Mod, Mod
Popular Topics(Views)
Forum Statistics
Forums62
Topics93,096
Posts633,118
Members49,192
Most Online5,661
May 23rd, 2018
Today's Birthdays
classybum, jteckenb
NEC DX-40 PKG $299
NEC DX-40 PKG $299
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters(30 Days)
dexman 11
dans 8
POLYCOM SOUNDPOINT 10 Pack
FREE Voip Phone - Click Here!
50% OFF Most All Phones
FREE Voip Phone - Click Here!
RESPONSIVE WEBSITE DEVELOPMENT
Bluewater Sailing
Become a Patron! https://www.patreon.com/bePatron?u=5256033
Free Phone Repair Diagnostic
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2019
Trusted Partners