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Joined: Sep 2009
Posts: 10
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Joined: Sep 2009
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I have a CTX 100 with a PRI (BPTU) card getting call abandoning with a Cox circuit. This problem has occurred before with a Paetec circuit as well. We have replaced the BPTU. Cox has replaced all their equipment to the CO along with swapping wire pairs.
Has anyone experieced call abondoning with a CTX 100 system?
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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What slot is the card in ? How many channels on the PRI
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Joined: Sep 2009
Posts: 10
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Joined: Sep 2009
Posts: 10 |
Slot: S103
Full PRI, 23 channels
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Joined: Jul 2006
Posts: 728
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Joined: Jul 2006
Posts: 728 |
You can put the card in slot 4.. I think that is where it is recommended.
Steve Correct me if I am wrong?
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
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No , I usually install it in S103, Check to make sure you have the clocking set.
Is anything in S104 ?
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Are you doing name + number and NI2? Is it incoming and outgoing? Some more details about your set-up will help us troubleshoot some more.
Steve is correct about S103 + clocking.
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Sep 2009
Posts: 10
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Joined: Sep 2009
Posts: 10 |
S104 is empty
Yes, name & number and NI2
Most of the problems have been with outgoing.
Where do I check for clocking?
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
System Data > Primary Clock
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
You say CTX100 and not CIX. The problem may be with the software version. PRI programming and troubleshooting can be very complicated. I'm sure everyone here will agree that it's best left for a certified Toshiba dealer who can get tech support direct from Toshiba.
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Joined: Sep 2009
Posts: 10
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Joined: Sep 2009
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Primary Clock: 010301
System type: CIX100 : ACTU
Software: AR3.10 MK054.00
DREC Version: A0
My Toshiba vendor has no idea and swapped out the PRI card. The problem is not consistent and could not occur for days, weeks or months before reoccurring.
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