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Joined: Jun 2009
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I have been having an echoing issue for a while. My users tell me that it is mostly after they have been on the phone for several minutes and when they tranfer a call to another agent the echoing follows them. Any suggestions that I can look at to aliveate the issues.

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Is this Netphone VoIP?

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I was going to ask the same question.
we need more information regarding your setup
System?
Lines PRI/BRI/PSTN/SiP?
Extn types Digital/SLT/IPT/SoftIPT/SiP?
If running IP do you have BIPU/LIPU/MIPU or GIPU?
Are they running the latest firmwares?
Netphone integrates with which type of extns?
Does the echo happen on I/C or O/G calls?
Do any non ACD agents get the echo?

Sorry for all the question but it makes answering the original post easier.


Regards
Carl
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Lines PRI/BRI/PSTN/SiP? PRI

Extn types Digital/SLT/IPT/SoftIPT/SiP? IPT

If running IP do you have BIPU/LIPU/MIPU or GIPU? LIPU

Are they running the latest firmwares? NOT SURE

Netphone integrates with which type of extns? OTHER INTERNAL NETPHONES, INTERNAL DIGITAL AND INBOUND/OUTBOUND CALLS. -- IS THIS WHAT YOU MEAN?

Does the echo happen on I/C or O/G calls? BOTH

Do any non ACD agents get the echo? RARELY

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ANYONE????

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Gail, this type of problem isn't going to be solved over a forum. There are too many variables involved and will take experience and know-how in order to tackle. I'm sure those will agree with me when I suggest that you have a Toshiba dealer come out and help you with the problem.

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Gail,
are you using headsets on the Netphone extns?
are the netphone extns using the digital handsets with a headset connected to the handset?
or is the headset connected to the PC running netphone as voip extn?


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Carl
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USB headsets connected to the PC running netphone as voip extn.

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do you have QOS enable on the network?

Sorry for all the questions but it is most likley to be an IP issue rather than the software/netphone


Regards
Carl

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