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Joined: Jun 2009
Posts: 38
Member
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Member
Joined: Jun 2009
Posts: 38 |
I have been having an echoing issue for a while. My users tell me that it is mostly after they have been on the phone for several minutes and when they tranfer a call to another agent the echoing follows them. Any suggestions that I can look at to aliveate the issues.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
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Joined: Jan 2010
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Moderator-Toshiba
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Moderator-Toshiba
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Posts: 937 Likes: 5 |
I was going to ask the same question.
we need more information regarding your setup
System?
Lines PRI/BRI/PSTN/SiP?
Extn types Digital/SLT/IPT/SoftIPT/SiP?
If running IP do you have BIPU/LIPU/MIPU or GIPU?
Are they running the latest firmwares?
Netphone integrates with which type of extns?
Does the echo happen on I/C or O/G calls?
Do any non ACD agents get the echo?
Sorry for all the question but it makes answering the original post easier.
Regards
Carl
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Joined: Jun 2009
Posts: 38
Member
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Member
Joined: Jun 2009
Posts: 38 |
Lines PRI/BRI/PSTN/SiP? PRI
Extn types Digital/SLT/IPT/SoftIPT/SiP? IPT
If running IP do you have BIPU/LIPU/MIPU or GIPU? LIPU
Are they running the latest firmwares? NOT SURE
Netphone integrates with which type of extns? OTHER INTERNAL NETPHONES, INTERNAL DIGITAL AND INBOUND/OUTBOUND CALLS. -- IS THIS WHAT YOU MEAN?
Does the echo happen on I/C or O/G calls? BOTH
Do any non ACD agents get the echo? RARELY
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Joined: Jun 2009
Posts: 38
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Joined: Jun 2009
Posts: 38 |
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Gail, this type of problem isn't going to be solved over a forum. There are too many variables involved and will take experience and know-how in order to tackle. I'm sure those will agree with me when I suggest that you have a Toshiba dealer come out and help you with the problem.
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
Gail,
are you using headsets on the Netphone extns?
are the netphone extns using the digital handsets with a headset connected to the handset?
or is the headset connected to the PC running netphone as voip extn?
Regards
Carl
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Joined: Jun 2009
Posts: 38
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Member
Joined: Jun 2009
Posts: 38 |
USB headsets connected to the PC running netphone as voip extn.
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
do you have QOS enable on the network?
Sorry for all the questions but it is most likley to be an IP issue rather than the software/netphone
Regards
Carl
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