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Joined: Jul 2006
Posts: 728
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Joined: Jul 2006
Posts: 728 |
I have a client that is getting a
unrecognized error Id GRP_AGT_SUMMARY
has anyone come across this and what is the cause of it?
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
What is the version of the ACD service installed?
You will probably need to upgrade it to the latest version and test it again.
Regards
Carl
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Joined: Jul 2006
Posts: 728
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Joined: Jun 2005
Posts: 2,722 Likes: 7
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Joined: Jun 2005
Posts: 2,722 Likes: 7 |
FYI, the oldeset net server version on FYI is 4.3 build 47. This is when Toshiba took over the ACD from Oaisys. I was able to install that version even if maintainence is expired. Newer versions require a current maintainence
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Joined: Jul 2006
Posts: 728
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Joined: Jul 2006
Posts: 728 |
I was able to get them to pay for the time lapsed and for another year of maintenance. I will then wait to get the newer versions out there.
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Joined: Jun 2005
Posts: 2,722 Likes: 7
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