web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jul 2006
Posts: 728
Member
OP Offline
Member
Joined: Jul 2006
Posts: 728
I have a customer that is complaining of messages that sound like they are under water and ALL voicemail ports go "offhook" and stay stuck in that state.. The ports are connected via an MIPU in cabinet 1 slot 4. SES version 5.109 CIX670 Version is AR5.10MS017.00

Anyone run across this?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Feb 2007
Posts: 1,314
Member
Offline
Member
Joined: Feb 2007
Posts: 1,314
I have seen where all ports go off-hook when they have a common button programmed on the key map such as a line button or phdn. Staying stuck in that state could be explained by no disconnect supervision if it was a line button that caused them to go off-hook in the first place. The underwater thing could be a voip/network issue. Make sure QoS is configured properly. Just some things to check.

There are more recent software versions for both systems.

Joined: Jul 2006
Posts: 728
Member
OP Offline
Member
Joined: Jul 2006
Posts: 728
I was going to upgrade the phone system/SES and then start looking at QOS...


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
1 members (Gary S.), 143 guests, and 247 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5