atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems unable to transfer calls directly to VM

yes they are both exsisting extensions and have been using voicemail. everyone is passing calls to their voicemail the "old way" at the moment because trans vm, ext, # wont work. (transfer call to the ext. and let it ring till VM picks up)

i called both VM's and they have personal greetings and are up and working.

I would verify the programming of the Trans VM button.
What happens if you manually transfer the call to vmail by pressing the conf/trans key, #407, ext number, #, without using the preprogrammed Trans VM button?

all calls were tested from the Secretaries phone.
example:
i would call in on my cell have her trans vm to my ext. it works. do the same thing and have her send to the 2 ext.'s not work and the call is dropped before i heard the greeting.

have the mailboxes been setup and enabled for use ie; the user has completed the new user tutorial and the mailbox is setup ready for use?

as far as i know they have. these 2 particular mail boxes are about 4+years old. Each person has recoreded a personalized greeting on. If i call their extension direct it will ring x number of times and Voicemail will pick up like it is supposed to.