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Joined: Aug 2005
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This has me so lost. I have an ivp8 in a ctx100 with regular copper lines from verizon. I pulled line 7 out of the auto attendant cause they want to use this for a second company. Setup a phantom on 200 phantom 550. I call line 7 from my cell and a land line and it rings phantom 550 on ext 200 in stratagy I see it ring answer and record but the line continues to ring when I call it I never hear voice mail. I tried a phantom and a multi-call group same thing I see VM answer but I never hear VM when i call. It does work when I set it to ring right to VM and it does work when I set it to ring a direct ext. I tried this on 3 of the 7 lines and same thing. Also when I try it on a line in the middle of the hunt group, The line rings vm answers then my call hunts to the next line in the hunt group. Any ideas am I missing some Timing issue?


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Do you want it to go directly to the voicemail or ring the phones then call forward to voicemail?

If you want it to ring directly to voicemail to a different voicemail box I would use a Pilot DN.

Otherwise I would think that call forwarding is not setup correctly.

I don't know why you would see it pickup, unless someone else called on a different line while you were testing.

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How do you see it ring, answer and record? Individual line buttons programmed on a DKT, PhDN LED on the DKT, RCOU line status light, IVP8 channel status light, or vmail admin software?
How many ports are activated on the IVP8?
Is line 7 part of the hunt group?
How did you program it to ring? DIT'd to the phantom or MCG?

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IN vm admin software I see the port ring, answer greeting, record but it continues to ring on my end.
6 ports activated in the ivp8
I tried to DIT both the multiple call group and the phantom. The only way to get vm to answer is DIT a direct extension 200,201 etc or the vm pilot which I have set at 850 ports are 801-806.


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Maybe it was a voltage issue from the CO cause I didn't change anything and now it's working


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