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Joined: May 2003
Posts: 51
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Member
Joined: May 2003
Posts: 51 |
Hi guys and girls, when we first started out on our own, our local EDA didn't want to spend a lot of money, so they had us install a non ksu 4 line phone for them. They have been happily going along for 5 years until a month ago when their line 2 was intermittent. The local phone company started running cable in the attic a few months ago only, and that's when things started happening. First the company said they tied into the company upstairs until they complained and they fixed it. We were in today and line 2 was there, and then it was gone, plugged into the demarc and it was still gone. came back about 15 minute later. Is it their problem, or should I suggest a phone system? Why would I not get dial tone at dmac? Thanks guys, I really appreciate you
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Check the lines at the Dmark with all internal cabling unhooked. If you have DT then it's a inside problem. If not then it's the provider.
Very simple.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: May 2003
Posts: 51
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Member
Joined: May 2003
Posts: 51 |
Thank you Mdaniel, you cleared it up for us. I just wondered with this non ksu equipment that maybe it was shorting the line and causing it to go out for a certain period of time. We showed the customer how to connect to the "test jack" with our butt set and tell them that there was no dial tone. Thank you again!
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
One thing though to consider is once you disconnect everything from the demarc, it might take a couple of minutes for the DT to return. Rare, but it does occur, which might explain why you had it 15 minutes later when you returned.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
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Joined: May 2003
Posts: 51
Member
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Member
Joined: May 2003
Posts: 51 |
Thanks Dave, It did take a few minutes, but why would that be? Should it be there right away? Cg
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Originally posted by MooreTel: One thing though to consider is once you disconnect everything from the demarc, it might take a couple of minutes for the DT to return. Rare, but it does occur, which might explain why you had it 15 minutes later when you returned. I think that would go unsaid for someone that is in the phone business, but then again that may be the problem here. :shrug:
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: May 2003
Posts: 51
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Member
Joined: May 2003
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hey mooretell, I am going to try and sell them a ksu, as I don't think anything else is going to work for them. Thank you all for your responses.
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
I was never a fan of the KSU-less systems, BUT be up front with the client. That may or may not be the issue. It still could be a CO issue here until you prove otherwise.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
Dave's right , it would be embarrassing (at least to me ) to sell them a system and have the problem continue
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Dec 2005
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Spam Hunter
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Spam Hunter
Joined: Dec 2005
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As was suggested here and elsewhere, after you completely isolate the inside wiring, if the LEC's test returns a short on the line, they will need to resolve the trouble.
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