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Joined: Jun 2010
Posts: 19
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OP
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Joined: Jun 2010
Posts: 19 |
I have two DKT-3010-SD phones with Plantronic headsets on Senheiser switches. When I make a call with the headset on and the switch set to headset, it works fine. When someone calls in with the switch on headset, the intercom is on when the call in answered. I set a Release/Answer button, but the intercom picks up instead of the headset.
How do I set the headset to work when picking up calls?
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Joined: Jun 2010
Posts: 19
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OP
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Joined: Jun 2010
Posts: 19 |
I also have the eManager software if that helps
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Joined: Feb 2010
Posts: 163
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Joined: Feb 2010
Posts: 163 |
Is the phone set to ring on incoming calls?
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Did you install it inline with the handset cord, or did you install a BHEU?
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Jun 2010
Posts: 19
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OP
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Posts: 19 |
It's installed in line. I am trying to contact the company who sold/installed the system about the BHEU, but it's like trying to find Waldo... pretty useless. ![[Linked Image from imgur.com]](https://imgur.com/dFBdb.jpg)
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Joined: Jun 2010
Posts: 19
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Joined: Jun 2010
Posts: 19 |
Basically,
Making calls = Good.
Answering calls = Loud speaker / intercom.
It works fine if you pick up the handset when answering calls on the headset, but that isn't a feasible option for them.
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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