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Joined: Oct 2010
Posts: 9
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Joined: Oct 2010
Posts: 9 |
Hello! I'm helping a customer with a CIX670 system installed by another provider. The issue we're having is: When a phone is forwarded to another extension, and the call is not answered, the call just rings and is never sent to the original recipients voicemail. Any thoughts or ideas would be greatly appreciated!
Thanks!
RWK
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Joined: Jun 2005
Posts: 2,722 Likes: 7
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Joined: Jun 2005
Posts: 2,722 Likes: 7 |
Enable call forward cascade in System data.
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Joined: Oct 2008
Posts: 12
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Joined: Oct 2008
Posts: 12 |
Does the second phone have a fwd to voicemail set?
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Joined: Oct 2010
Posts: 9
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Joined: Oct 2010
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Yes, the second phone has fwd to voicemail set. The way we want it to work (which seems to make sense) is that if phone 1 is forwarded to phone 2, and phone 2 doesn't answer, the caller should end up in phone 1's voicemail. Will call forward cascade do this?
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Joined: Oct 2010
Posts: 9
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Joined: Oct 2010
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Looks like "Enable call forward cascade in System data" did it! Thanks newtechy!
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