sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK280 Change Outgoing Line Order? Outgoing call groups?

Hey Everyone,

I have a Toshiba DK280 phone system. I have been getting much better with programing the system, but to be honest we don't really change much. We have something like 8 or 12 phone lines.

My problem is this:
We have three offices on the system. Many people call back without checking their voicemail and they just call back the number on the CallerID. This creates problems because most of the time they are calling back to the wrong office.

What I would like to do if possible is change the config, so Office one always goes out on line 1, Office 2 goes out on line 2, etc.

I found program 40 in the book and it looks like it could possibly help but I'm not sure. Any ideas?


PS: Each office has three lines in the group for incomming.
So the published number may be 5555, but calls into three numbers all goto that phone:
5555
5556
5557
Would it be possible to set that phone to use these three when it makes outgoing calls?

Sorry I'm rambling a bit.
Cliffnotes:
Have three phones. Need phones to each use three lines for calling out. Example:
Phone 1: 5555 5556 5557
Phone 2: 5544 5543 5542
Phone 3: 5533 5532 5531

Prog 40 or Prog 41 will work. Use Prog 40 to restrict all access to restricted lines and use Prog 41 to just restrict outgoing access to the lines. Using Prog 41 will allow the customer to pick up another company's line if put on hold while Prog 40 will totally restrict the other companys from accessing their lines.
Pick the one that will work best for your customer.

Thanks Bob, I am looking into that now. Another question. What are tenant groups?

Bob, 100% Program 41 was what I needed. For anyone else who finds this. Program 41 lets you pick what outgoing likes a physical port is allowed to use when calling out.

It works great.

One question. What order do the outside calls follow? Example:

One off my offices uses only CO lines 3,4,5. I just did a test from there and it used like 5 for the test call (none of the other lines where busy) is this normal? If 5 is busy it goes down to 4 in the order not ascending?

If you are accessing your outgoing lines by dialing Intercom 9, then it will pick the highest line number it has outgoing access to that is not busy. As far as tenant groups, the main use is being able to individually control nite transfer per company and not having it be system wide.

Thanks again Bob. I was thinking that it started on the highest number but I wanted to be sure. One more question.

For some reason my top three numbers do not seems to work for calling out. I set my phone to only use those three for calling out and it always told me something like "No lines available". One of them I can understand why it would be set that way but the other I can see some use for now. Any idea how to fix that?

Check your line group programming - Prog 16.