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I'm totally new to this whole phone thing. My phone will not go to voice mail. When someone calls me, it rings and rings and rings and rings and rings with no foreseeable end. Can you (in idiot-language) help?

Toshiba DKT 2010-SD

I seriously have no clue what any of this means.

Press "Int, 604" display says "fwd dest" then dial the first ext no. of the VM system.

Also after you enter the "fwd to" dest as the first VM station you have to press the "Redial" key to make the programming stick.

If you have a Dk 16,40,or 424...Int # 604, first Vm port, * , seconds of ring delay,(I use 15) # or redial.

Hi, I am new here too. Know a little but not enough.
I have one extention that I had previously set to forward (ext 177) as the person was not here and then I cancelled the forwarding and now when you transfer to that extention it just comes back to whomever sent the transfer (coming from outside line). When I call in but dial the ext myself it does go to voicemail but when someone transfers it does not go to voicemail.
I read above solution but what is Press "Int, 604" or more specifically Int......
I have. Toshiba Strata all phones are dkt2010-sd

That extn might have a System Call Forward SCF set for only internal calls to go to VM and not set for Ring Transfer.
Check out the SCG table to check if is programmed correctly

Toshiba Strata CIX ver 5.10A14: SCF Template shows using 1 and destination is 500, no other destination. I dont see any more specific extentions being used here at all.
I checked this in the Advanced Config/system/scf table

have a look in the SCF program and select template 1 followed by the type of forwarding eg Busy NA as it show all the different destinations for that template.

Hi thanks for instructions.
I went to Advanced config/system/ sys call forward and template 1 says destination 1 and I dont see where you could look at the template in more detail....it just says destination1 is 500 through the entire thing. There is an option that says "504 system call forward status" Active Telephone Status Busy no answer then a button for Deactivate forwarding. I cannot find where to look at the template more specifically.

Why would this change though even though all I did was disable the call forwarding at the phone?

Did you cancel system call forwarding or station call forwarding. If you canceled system call forwarding, then dial Intercom #620 to reactivate. If you canceled station call forwarding, then dial Intercom #6041, 500, 15, # for busy no answer station call forwarding.