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Joined: Apr 2011
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I have a customer with a Toshiba CIX670 and IES16 voicemail system. They wanted voicemail to email set-up. I set it up and they had to load a few drivers, but we can now open and listen to the wav files set. The problem is when these emails are sent to the Iphone and blackberries, they can see the mail with the wav file, but can not open or play it on their phone. What gives?
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Joined: Dec 2006
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I believe the issue is with the codec used for the messages. You will need to find an app for the phones that can decipher the codec.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Joined: Jan 2010
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Moderator-Toshiba
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Change the codec in the system parameters to number 5 and it will be playable on Windows PC's and Smartphones
Regards
Carl
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Joined: Apr 2011
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I will try that. Thank you. I will post what happens with this change.
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Joined: Apr 2011
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Carlos, I could not find the Codec setting in the system parameters. The system is IES16.
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Joined: Jan 2010
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it is in the system parameters under sys_msg_recording_audio_type default value is 3 change it to 5
Regards
Carl
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Joined: Jun 2011
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Also I know for my droid i had to get a app called "remote wave" to listen to these files....have tried the codec change....
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Joined: May 2011
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You need to make sure that you are running 4.84 software version or it does not support the proper codec version! The codec I believe is a type 8 or 9 for UM to work with Smart Phones and IPhones.
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