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Joined: Feb 2007
Posts: 29
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OP
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Joined: Feb 2007
Posts: 29 |
Hi all we recently upgraded an old CT to a new Cix 670 with bctu2 running 5.2 software , all slots have pdkus in them running old dkt 2000 series handsets , bar slot 8 which is bdku running dp 5000 series , problem is intermittently when receptionist answers calls and puts them on hold and buzzes internalnextension to talk she is getting a beep throughnher handset , which didn't happened before the upgrade , and also sometimes only one way transmission.
The reception phone is on a pdku using dkt2000 series handset
Anyone shed some light on this as this is the first time this has happened to me in 7 years of installing toshiba pabxs
Also telstra (carrier) have said and checked lines to mdf and all fine, they also don't have call waitingnactivated by the carrier.
Cheers
Joel
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Joined: Jun 2011
Posts: 109
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Joined: Jun 2011
Posts: 109 |
Call waiting tone on/off on the reception handset?
3,6,9 and hold then option 0 and fb4 on or off.
The one way transmission could be an indication of a hookswitch failure. have you swapped out her handset as it probably gets a fair hammering on reception?
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Kinda sounds like auto OCA. Check program 200 and disable auto OCA for all stations which is enabled by default.
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Joined: Feb 2007
Posts: 29
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OP
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Joined: Feb 2007
Posts: 29 |
Thanks guys will give those a go, and try replacing the handset as its probably close to 8 years old ,  ill keep you updated.. Joel
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Joined: Feb 2007
Posts: 29
Member
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OP
Member
Joined: Feb 2007
Posts: 29 |
Well after testing and site visits, now apparently the beep may only happen 1 or twice a day. as for losing calls, receptionists has long nails and is quick with button hence why she may be hanging calls up accidently
we offered them to upgrade all pdku's to bdkus and all new handsets but after hearing the price they think they can put up with a beep once in awhile
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