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CTX100 and ivp8 incoming calls are not transfered to greetings or voice mail
#205183 09/23/11 08:37 AM
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vinu Offline OP
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Thanks in Advance.

We have a CTX100 system with 4 land lines and 8 internal extensions. We recently changed service providers. The problem we are facing now is that incoming external calls are not transferred to our company greeting. Our internal voice mail and call transfer is working properly. I would appreciate if any one can give the solution or ideas.

vinu

Toshiba Telephones and Equipment
Re: CTX100 and ivp8 incoming calls are not transfered to greetings or voice mail
#205184 09/26/11 07:11 AM
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Need some more info, Does it ring a phone(s) first then goto voice mail, or does it go to voice mail right away?

Were any programing changes made when the new lines were brought in?

Re: CTX100 and ivp8 incoming calls are not transfered to greetings or voice mail
#205185 09/26/11 07:43 AM
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vinu Offline OP
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The phone rings but does not go to the company greeting or voice mail. It was set to ring for 10-12 rings before going to company greetings.
Regarding Programming, a fourth trunk line was programmed as we had 3 lines earlier.

Re: CTX100 and ivp8 incoming calls are not transfered to greetings or voice mail
#205186 09/26/11 08:56 AM
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Check DIT programming (prg 310).

I normally program lines to ring to a phantom number, which is programmed with #6032 to go to the voicemail.


Moderated by  Carlos#1, phonemeister 

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