EMP & Lightning Home Surge Protection
EMP - Click Here!
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
Global Test Supply
defencebyte.com
Antiransomware
vpnproxymaster
Linked Banner to your Product or Website
Turn your commission checks on autopilot with 50% RECURRING COMMISSIONS!
Flexibits
Meticore Weight Loss Voted #1.
Get leads. Get sales. Get growing with Getresponse
Get leads. Get sales. Get growing. [2]
Daily Excellence
Previous Thread
Next Thread
Print Thread
Rate Thread
#205421 10/24/11 10:49 AM
Joined: Oct 2011
Posts: 4
Eric B Offline OP
Member
OP Offline
Member
Joined: Oct 2011
Posts: 4
Hey All. This is the short version but here is it. I have a customer with a CTX100, Fractional PRI with 12 B's, about 30 phones and a 4P-IVP8-R2. Have been having assorted "strange" issues so we replaced the processor. All issues cleared except for these.
1)MOH is distorted on phone calls. This issue has been present for a long time, prior to the PRI install. BGM on local phones is clear and sounds great.
2) This customer is a music company and frequently plays sample music over the phone for people to hear. Nothing fancy, just hold the handset to the speaker and play the track. The issue is that the music is only good for 2-3 seconds then degrades to complete garble. This issue is new following the installation of the PRI.

Any ideas would be greatly appreciated.

Eric

Global Test Supply 728x90
#205422 10/24/11 04:42 PM
Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
Offline
Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033
MOH is usually distorted on cell calls. Is it every channel on the PRI, or only select channels? Have you contacted the provider?


- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.
#205423 10/24/11 10:06 PM
Joined: Mar 2001
Posts: 3,869
Member
****
Offline
Member
****
Joined: Mar 2001
Posts: 3,869
What kind of cable are you using? Try a mono to mono cable instead of a stereo cable if you are using a stereo cable.

Sometimes using a thinner cable will cause problems so make sure you have enough copper to do the job.

Try putting your toner on with an audio cable and see if that is not loud and clear.


THE Bracha, old blond specialist in Rube Goldberg solutions.
#205424 10/25/11 06:44 AM
Joined: Oct 2011
Posts: 4
Eric B Offline OP
Member
OP Offline
Member
Joined: Oct 2011
Posts: 4
It is every channel on the PRI. I haven't gone to the provider yet. I wanted to make sure I had my bases covered before I went to them. I am using a mono to mono. I have not tried the toner test yet. Any ideas about the distortion of the music through the handset? That has really got me baffled.

#205425 10/25/11 07:34 PM
Joined: Mar 2001
Posts: 3,869
Member
****
Offline
Member
****
Joined: Mar 2001
Posts: 3,869
What happens when they play the track on speakerphone?

I'm wondering if there isn't something in the codec that is looking for voice clarity and can't handle music, maybe a call to Toshie tech support would clarify my suspicions.

The phone codec is taking an analog signal and processing it into 1s and 0s but also, I am guessing, trying to make it clean, not just reproduce exactly the noise in the room.

Getting my drift? Throw something at it that it is trained to reject and what would it do? Reject it. I'm not sure this is what is happening for sure but it sounds like a good guess and tech support could say yea or nay.


THE Bracha, old blond specialist in Rube Goldberg solutions.

Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,435
Posts639,828
Members49,472
Most Online5,661
May 23rd, 2018
Today's Birthdays
amabrat777
Newest Members
BZ617B, BezLovesITAD, AndreLS, JimLafleur, EssKayKay
49,471 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 14
www.aweber.com
landing page builder
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
27 members (Mercenary Roadie, dexman, RATHER BE FISHING, Yoda, justbill, metelcom, Curlycord, mbhydro, nortelvoip, Bob3470, JBean3329, nameless, Bushmills, Silversam, Joel J., msnell, Biztel Cuban Okie Tech, nfcphoneman, Professor Shadow, Touch Tone Tommy, Memphisribs, Ruben, hitechcomm, KRRath, sketchypro, chazrc, BobRobert), 405 guests, and 102 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud