web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Nov 2011
Posts: 3
vinnyoc Offline OP
Member
OP Offline
Member
Joined: Nov 2011
Posts: 3
I'm new to the phone system so any help would be appreciated. Currently we have 2 CO lines, normally when a call comes in it goes straight to the system greeting however if both of the lines are in used the caller just get a busy signal. How do I set it to go to the system greeting? Thanks in advance.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jun 2005
Posts: 2,702
Likes: 7
Member
Offline
Member
Joined: Jun 2005
Posts: 2,702
Likes: 7
I get asked this question sometimes. The basic problem is that you can only have 2 calls that can reach your building. Since the phone system, with the voicemail is at your office location, there is no way for a 3rd call to reach the voicemail system and play the default system greeting.

There is no way for another caller to reach the phone system if both lines are in use. Only a voicemail service from the phone company can do that.

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
You only have a hunt group of two lines. Get more phone lines in the hunt group from the phone company.

Joined: Nov 2011
Posts: 3
vinnyoc Offline OP
Member
OP Offline
Member
Joined: Nov 2011
Posts: 3
Thanks for the responses. I didn't know there's such limitation with our phone system.

Joined: Jan 2010
Posts: 937
Likes: 2
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 937
Likes: 2
It's not a limitation of your phone system it is a limitation of having 2 x PSTN lines that you can only receive 2 calls.

If you want to receive more calls get a PRI service and a voicemail and you can receive as many calls as you have channels on the PRI and your voicemail will be able to answer and take a message depending on how you set it up.

As advised earlier get a diversion or message facility on your 2 x PSTN lines or get more PSTN lines connected to your phone system.


Regards
Carl
Joined: Nov 2011
Posts: 3
vinnyoc Offline OP
Member
OP Offline
Member
Joined: Nov 2011
Posts: 3
Thanks for the input. We have just a few people occasionally use the phone the rest are on cell phones so we should be okay for now.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,109 Shoretel
187,715 CTX100 install
186,806 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 7
pvj 4
jc2it 4
Who's Online Now
1 members (Curlycord), 158 guests, and 420 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5