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#205529 11/03/11 07:36 AM
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Got a CIX 670 with ACD ,When some of the agents are signing to ACD hunt groups via Netphone they receive error "Login Failed: Unknow call resides at device 3247:3247" This is the message when tring to log in from X-3247. Soemtimes they have to tried 3 or 4 times in order to get that work ?

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#205530 11/03/11 03:07 PM
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Do you have GCO or trunk keys assigned to that station?
If so temp remove them and retest.

#205531 11/04/11 01:54 AM
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No GCO or trunk keys


Moderated by  Carlos#1, phonemeister 

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