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Joined: May 2011
Posts: 17
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Joined: May 2011
Posts: 17 |
Has anyone had any problems with the GVMU prompts degrading and becoming staticy within an hour or so of booting the card? :shrug: :shrug: :shrug:
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
The GVMU has always had problems with low volume and the quaility of the voice prompts and recordings. Make sure the system is grounded.
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Joined: May 2011
Posts: 17
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Joined: May 2011
Posts: 17 |
It is grounded. I have never seen anything like this but I have had very little experience with the GVMU and LVMU cards. I have worked on all of the other Toshiba Voicemail Systems alot.
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Where is the power supply mounted? I had the same problem and Toshiba said move the power supply. I had it up close to the bottom of the cabinet and it caused static on the GVPH. Moving it away from the cabinet solved the problem.
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Joined: May 2011
Posts: 17
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Joined: May 2011
Posts: 17 |
It's mounted about a foot and a half below the KSU.
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Well, that's not it. Back to the thinking cap.....
Is there any power in close proximity the cabinet?
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Joined: May 2011
Posts: 17
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Joined: May 2011
Posts: 17 |
The GVMU was completely screwed up after their last vendor was on site. I pulled the strap and defaulted the voicemail and then reprogramming it from scratch. Everything works perfectly except after about an hour to an hour and a half after it is booted the audio starts to degrade. It can still be understood but it's very scratchy. If I reboot the voicemail it is good for another hour or more until it starts all over again.
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
What version chips are on the GVMU?
The chips with version "C" on them had to be changed for the "E" ones.
They are under the 2 black folding chip holders.
The was a voice deteroiation issue on the "C" chips
Regards
Carl
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