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Joined: May 2012
Posts: 5
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Joined: May 2012
Posts: 5 |
Hello,
I have recently taken over the duties of a co-worker who was completely managing our PBX. As such, I have very little knowledge of the system, or how to configure it. I am running eManager v. 5.20B05. There is a PhDN set up to ring over to 2 different people in sequence if not answered. I can see in the PhDN page the first person, but for the life of me, I cannot find where the setting is that lets it fail over to the second extension if not answered. Any help would be greatly appreciated.
Thanks,
Ted Parkes
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Joined: May 2012
Posts: 18
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Joined: May 2012
Posts: 18 |
go to the second PhDN under Key assignemtns and doubleclick the phdn button. It should be set for delay1.
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Joined: May 2012
Posts: 5
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Joined: May 2012
Posts: 5 |
Ok, found that, Thanks. Another question. Is it possible to have an external line as part of the ring group? so that it would failover to the external number if not answered on the 2 internal extensions?
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Joined: May 2012
Posts: 18
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Joined: May 2012
Posts: 18 |
Yes, you would need to set up a Multiple Call Group and set the delay for 9XXXXXXX (x= the phone number you want to transfer to.)
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