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Joined: Feb 2005
Posts: 9
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Joined: Feb 2005
Posts: 9 |
Here is my configuration:
Laptop using windows 7 PRO (192.168.100.015)
using I.E. 9.0 - pop up blocking turned off
using NetworkemanagerV5.20b18
cross over cable
direct connect to ACtu3a (192.168.100.005) (verified via program 916)
I can ping the ACTUa and get a reply
In the profile for the system I use the default community name - being case sensitive.
I am not able to connect to the system. I get an error.
Anyone have any suggestions?
Thanks
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
You might upgrade to the latest eManager but I'm not sure that would do it.
You might try a dial up connection as a last ditch effort.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Feb 2005
Posts: 9
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Joined: Feb 2005
Posts: 9 |
What is the most current version? Can you recommend a safe site to download it from? Also is there a way from the CTX100 side to display the community name and or change it?
Thank you
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Emanager is available for download on Toshiba's site for dealers only. The community name is essentially a password. And as a general rule, passwords (how to view, change, bypass, etc.) cannot be discussed here in an open forum. Please PM OP if discussing passwords. My suggestion would be to recycle the power on the CTX/CIX and try connecting again with Emanager.
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Joined: Feb 2007
Posts: 325
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Joined: Feb 2007
Posts: 325 |
Try turning off firewall on laptop
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
My guess is the community name has been changed from the default.
Do you know who programmed it previously? can they give you the community name?
Otherwise there is NO backdoor so a full system default will be required.
Regards
Carl
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
tmidave - What is the exact error you get? That may help us diagnose where the communication is broken. Also, try running the NeM recovery tool, in case Windows updates are the issue.
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
I sent him specific instructions of how to set up an entry file to connect to a CIX using the correct default community name and such. If that does not work and he has an IP address that is one digit off of the address according to program 916 then I for sure am lost as to tweaking his computer, not a guru at all in that department.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Jun 2005
Posts: 2,722 Likes: 7
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Joined: Jun 2005
Posts: 2,722 Likes: 7 |
In the past here is what I have seen to cause a failure to connect:
Wrong IP
Incorrectly IP or subnet settings on admin PC
Duplicate IP
(since recieving a ping reply while directly connected, I would assume the above don't apply)
Bad NIC (usually I have seen on older ACTU1A processors)
Admin locked up (typically when using a Stratagy ES voicemail, and corrected by a cycling power)
Network emanager pre-install requirements not installed (But they are now installed with the emanager installation)
Broken NEM install (usually results in html, ASP, or other IIS type errors.)
Wrong community name, or default was changed on the CIX.
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
I can understand his problem, I spent hours tonight trying to make emanager work on a macbook where I have both windoz ultimate starting by itself and also parallels running windoz ultimate and the best I can get is that it installs and shows the icon on the desktop but when I double click on it, there is a flash as if it will open and then nothing.
My old, heavy Dell 1100 with XP pro beats the hell out of this new expensive crap.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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