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#208002 08/24/04 02:20 AM
Joined: May 2004
Posts: 195
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Posts: 195
Is anyone else having this problem with the STS In-Skin?
Callers leaving a message in mailbox 102 will intermittantly get cut off after a few seconds into their message recording (happens a few times per day). Secondly, when another extension uses "Voice Mail Transfer" to send a caller to mailbox 102 the caller will intermittantly hear the auto-attendant greeting instead of the personal greeting on 102. We've reset the system and it seems to clear it for a day or so but then the problems always come back.

TIA,
Timbo

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#208003 08/24/04 02:33 AM
Joined: Dec 2002
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Timbo-
What version ROM chip is on the VM card? This could be an issue, as well as making sure you're patched to the latest release of the software.

#208004 08/25/04 02:40 AM
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Rover88:
I'm not sure what version it is....one of our techs is going to check it out. We already replaced this voice mail card once about 8 or 9 months ago for a different problem.
I was just curious if anyone else was experiencing similar issues.
Thanks for the reply!

Timbo


Moderated by  EV607797, MnDave, nfcphoneman 

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