sundance-communications.com/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vodavi Infinite DVX+II

Hello everyone...actually hopin someone can help me figure out why an incoming C.O. call...(answered and transfer to a Digital Station) via an Analog Talkpath A.A.... won't let the call follow the Off-Net Forwarding at the Digital Station. The Off-Net forwarding works fine when it is presented with a call transfered frmo another Digital Station or an internal call...but not when an analog port is involved. I know I have used this feature before (on this particular system and v.m.)via the A.A. to a s/l ext. that was permanently Off-Net'd to an answering service for after hours calls for emergency service. It doesn't even work if I call from an S/L port to the Digital Station...it does a hook flash and the call hangs. You are some bright fellas, so I bet you're all going "...well, duhhh...", but I just can't seem to remember what needs to be done to make this work. Thanks!

[This message has been edited by drewcom (edited September 01, 2004).]

What revision of software are you using? I had the same problem happen with software earlier than ver 4.

How are you forwarding. Are you using using the 'FWD' 6 SPEED ### command at the phone?

Does the Analog port have the same CO class of service as the extensions?

I take it these are analog co's and DID's.

I will have to check the version of software...but, here is my exact scenario...A regular CO call is answered by the analog TalkPath, the caller dials an ext. that is forwarded Off-Net to a cellphone (via...FWD+6+Personal Speed Bin 19). The call simply goes nowhere. If I call from an unused S/L port...the same thing happens...you hear a "thump" (I assume the DVX+ putting the call on hold) but the DVX+ never grabs an outgoing line to forward the call. If an internal ext. calls this fwd'd extension...everything works...the DVX+ grabs another line out and the call goes through. Line and Station COS's are default, unrestricted. It shouldn't have anything to do w/ the TalkPath because I am doing Blind Transfers, besides, I can't do it from any S/L port, either...I sure appreciate any thoughts you might have...thanks for your response.

[This message has been edited by drewcom (edited September 02, 2004).]

The phone that is being forwarde, does it have a loop button. It seems that created a your exact problem for me once.

Thanks for sending a response. I actually set up all the phones with “squared” appearances of all (8) of their lines…I am starting to think it has something to do more with the fact that an analog port is blind transferring the call to a digital than anything else. Man this is frustrating, I love the Vodavi DVX+ Infinite system, but it always seems there’s a hang up with something that should be straight forward like this. I certainly would appreciate any further ideas anybody has. Thanks.

Check to see trunk group access for the analog ports. Flash 50, page b, button 8.

I will dbl check that Dr. I don't recall changing anything from default for stations Trunk Group Access (so everything should be Group 1), but who knows...I have tried calling an (Off-Net Fwd'd) digital phone from an unused s/l port on my test set...but the call just goes on hold and never proceeds. Shouldn't I get a fast busy/error tone if the analog port has no Grp1 access? Hmmm...maybe not because it is a s/w feature. I hope you are correct and I have simply been stupid and overlooked an obvious area of the d-base. Whatever the case, I will post back and let you guys know how it turned out. Thank you very much for your input, all>

[This message has been edited by drewcom (edited September 08, 2004).]

[A regular CO call is answered by the analog TalkPath, the caller dials an ext. that is forwarded Off-Net to a cellphone (via...FWD+6+Personal Speed Bin 19).


How is personal speed bin 19 programmed to grab an availble co line "speed speed- off net phone number" or "speed - press a particular co line button - off net phone number" either should work but you need to direct the speed dial bin to a co line sonehow.

The digital station is Off-Net Fwd'd with Personal Bin 19 (which is spd-spd cell phone #). What is disturbing me is that the feature works fine if the calling station is a digital station as well...just doesn't work when the TRAN/Calling station is an analog port. Thanks

Just thinking out loud here,I have a customer with a DVX III installation with a single line board, with fax machine on one of the single line ports. To send a fax have to dial 804 (4 being the line group for the dedicated fax number) Recently had to change the single line port and had to change the class of service, the default was intercom only. Thats an analog device sending a signal to a digital phone system, which seems to be the same situation you have.

[This message has been edited by dosjock (edited September 08, 2004).]