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Joined: Nov 2002
Posts: 20
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Have a customer that just recently purchased a BGM/MOH agreement with us.
They have an "older" Starplus (Tech was unsure about which model).
Whenever you plug the MOH in, it starts to bleed over to the fax line causing the fax not to be able to send/receive faxes. I asked and made sure the cable looked good, made sure it wasn't touching the block, etc. We've tried 2 different cables.
Any ideas?
Technical Services Director
Earglue
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
send another tech... It sounds like the unit is not connected correctly. What model is this system? Most people never tied a fax line in to the older Vodavi systems. Find out what model number and maybe we can help more. ------------------ North Florida Communications
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Joined: Jan 2005
Posts: 15,408 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,408 Likes: 18 |
The "older" Starplus systems usually had an RCA connector for music on hold. Some of the more recent ones have the music input brought out on a pair in the system's 25 pair cable connectors.
Sounds to me like it's a newer system (Triad 1 or infinite Mach 1) and their punch down to the block is off. Sometimes, people take regular coaxial cables and try to twist the braid of the shield and punch it down. What ends up happening is that "hairs" from this twist don't get completely cut and one might be touching the adjacent pin on the block. Punch down blocks aren't designed to accept stranded wire conductors.
I still don't understand what the fax line would be doing in that area of the block, but anything is possible, I suppose.
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Ed
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How come there's always enough time to go back and fix it a second time?
Ed Vaughn, MBSWWYPBX
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Joined: Nov 2002
Posts: 20
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Joined: Nov 2002
Posts: 20 |
It is the older system because it has the RCA connector. My first thought was the his punch down was off...but I've had two techs tell me it is a plug in....
Technical Services Director
Earglue
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Joined: Jan 2005
Posts: 15,408 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,408 Likes: 18 |
One more thing. IS the music on hold actually working properly?
We have encountered situations where installers plug a standard 1/8" phone plug into the RCA jack, since it fits. Since they don't hear music due to this improper connection, they jack the volume of the player up as high as it will go and it eventually bleeds through to the extent that it can be heard.
What happens is that an unbalanced music output ends up radiating audio to adjacent wiring and equipment. Do you think that this may be the case?
There's also the possibility that the music isn't actually bleeding into the fax line; it's just being heard from the speaker on a phone near the fax machine. This could be due to the fact that the background music feature has been turned on at that phone. When there was no music connected to the system, this condition wasn't noticed. The older systems only had one music input that was used for MOH and background music.
If this is the case, they may try dialing 632 (or 6320 on newer systems) to kill the background music. Just a thought.
It would really help to have a better idea of what kind of KSU (main control unit) that the system is using. That might give us more insight as to what is happening.
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Ed
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How come there's always enough time to go back and fix it a second time?
Ed Vaughn, MBSWWYPBX
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Joined: Apr 2005
Posts: 457
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Joined: Apr 2005
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go to radio shack and get a rf fifter and put it on the fax line to see if that fix it. that might be all you need.
ALWAYS PUTTING OUT FIRES
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Joined: May 2003
Posts: 1,362
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You said the customer purchased an "agreement" so from that I'm assuming the MOH player you are using is the type that a CO line is passed through the device to allow remote changes. If that is the kind of unit you are using, perhaps the tech got a little too creative or not creative enough while hooking up that line and I would venture to guess that he is attempting to use the fax line for that purpose. I agree, you may need another tech.
[This message has been edited by JOHNYREB (edited August 24, 2005).]
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Joined: Oct 2005
Posts: 6
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Call ATC Telephone...they specialize in Vodavi and if the KSU is actually located in Memphis they probably are the vendor that provides the customer's phone service anyway.
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Joined: Jan 2005
Posts: 15,408 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,408 Likes: 18 |
RobertK: That issue is over two months old. I am sure it's resolved by now. I have also made the mistake of replying to posts that were old and I have been here for a while!
Welcome to this forum. You will find a lot of information, sarcasm and fun. Hopefully, you will be able to help others. That's why I enjoy being here.
Please, make sure that your profile is complete. You might encounter resistance receiving support if this information isn't complete.
Ed Vaughn, MBSWWYPBX
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