atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Blank displays on 24 btn keysets

On STS ksu, system been in service over two years.

Have couple keysets lcd display went blank.
Reboot keysets brings display back.

Customer claims they done same, but goes blank after few days.

What say? Is it a keyset issue ?
Maybe rf/emi problem ? ksu?

How about it folks ?

TJ: Do the phones continue to work when the displays go out? You may also want to check to see if someone might have left E-Trace running in the KSU. This bogs the processor down substantially, in fact on earlier XTSc KSU's, they wouldn't even start up if E-Trace was left turned on. I haven't seen what you are describing, but it's still worth looking into the trace function possibility.

ED:

The phones function fine, other that no display.
System pgm via keyset, but thanks for the tip on
E-trace.

I haven't see this on the STS either, however every so often I get a call from someone who claims their display stopped working. In each case, they inadvertently turned their LCD contrast all the way down.

Well seeing how the phones are 5 year coverage. I would swap them out and send them to Aztec to get repaired. Better then having customer think there is a problem with the system. I have been installing Vodavi for 9 years and would rather change them out and get the customer working properly.

I am not sure that will work. STS has not always had a 5-year warranty. That was just changed last April. The original warranty for older systems is not five years and they track it by serial number.

I still agree that it's best to get them changed out quickly before some simple little issue makes the customer's perception change. It's just such a powerful little system and people don't realize just what they have.

I coulda' sworn I saw a Product Notice on this, but I can't find it on their site right now.

Maybe it was on the Triad........

COUNTYTECH:

Will check prod. notices for Triad.
Thanks for tip.

Iv'e emailed VODAVI trying to get some feedback on the issue.

Don't mind replace keysets but they may not be major problem.

Anything is possible im sure.

I read those bulletins religiously and I don't remember seeing one. If you do have something, I would really appreciated it if you can provied the PN so I can download it.

ED,
I have limited access to VODAVI tech downloads, as i didn't see any info on TRIAD on this subject.

First of next week, if i dont get response from tech support, i will go back to customer site and replace the keysets in question as a process of fixing the problem.