Auto Attendant greeting keeps repeating?

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Auto Attendant greeting keeps repeating? #209969 04/18/06 04:44 AM
Joined: Jan 2006 Posts: 9 Itechaz Member
Itechaz Member Joined: Jan 2006 Posts: 9	Customeer has 8 port inskin voicemail. Occasionally, when a caller presses a selection during the AA greeting, the caller hears the main greeting again. This keeps repeating until the caller gets upset and hangs up. The only way I can get this to clear is to reset the voicemail (using the onboard button) and the problem goes away. A couple months later it happens again. Is this a known problem, I can't seem to find a programming problem. Is there a patch for this issue? Any info would be greatly appreciated. Thanks!

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Re: Auto Attendant greeting keeps repeating? #209970 04/18/06 07:04 AM
Joined: Aug 2003 Posts: 5,155 Likes: 5 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,155 Likes: 5 Gainesville, FL, USA	Never had this problem. What kind of system is it? XTS or STS. HDD or Flash VM? Gainesville Telephone Systems Jacksonville Telephone Systems

Re: Auto Attendant greeting keeps repeating? #209971 04/18/06 07:16 AM
Joined: Jan 2005 Posts: 15,397 Likes: 18 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,397 Likes: 18 Fayetteville, NC	You probably have the flash-based voice mail in an STS KSU. If so, verify the software version. If it is below 20052, it can have all kinds of strange problems. There is a download available from Vodavi's web site that only takes a few seconds to upgrade it. This sounds like typical issues that arise when one of these cards is installed and the initialization utility isn't performed. You may want to just bite the bullet and initialize it and upgrade it at the same time. Yes, all programming and messages will be lost, but you will probably save some hair on your head in the long run. Ed Vaughn, MBSWWYPBX

Re: Auto Attendant greeting keeps repeating? #209972 04/25/06 08:24 PM
Joined: Mar 2001 Posts: 3,869 Los Angeles, CA Old blond hippity hopping Bunnie Member
Old blond hippity hopping Bunnie Member Joined: Mar 2001 Posts: 3,869 Los Angeles, CA	If you just ignore the problem will your hair grow back? THE Bracha, old blond specialist in Rube Goldberg solutions.

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